Baylea Rendfeld
Tulsa,OK
Summary
Dynamic professional with a strong work ethic and proven expertise in appointment scheduling. Enhanced customer satisfaction through effective problem-solving and optimized technician workloads. Skilled in data entry and client relations, fostering loyalty and repeat business while streamlining processes for improved operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Scheduler
Generator Supercenter
08.2025 - Current
- Scheduled service appointments, optimizing technician workloads and improving customer satisfaction.
- Coordinated with field technicians to ensure timely service delivery and efficient route planning.
- Managed customer inquiries, providing accurate information and resolving scheduling conflicts effectively.
- Developed streamlined processes for appointment confirmations, enhancing operational efficiency in scheduling workflows.
- Analyzed service data to identify trends, informing strategic decisions on resource allocation and scheduling adjustments.
- Enhanced customer satisfaction by effectively scheduling service appointments and managing service team workload.
- Collaborated with management to optimize scheduling processes, leading to increased productivity and profitability.
- Developed strong relationships with customers to foster loyalty and encourage repeat business.
- Utilized specialized software tools for efficient organization of daily schedules across multiple teams.
- Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
- Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
Anesthesia Technician
Saint Francis Healthcare System
10.2023 - 08.2025
- Operated anesthesia delivery systems to ensure patient safety and comfort during procedures.
- Assisted in preparing and maintaining anesthesia equipment for surgical teams.
- Collaborated with medical staff to streamline workflow and improve operational efficiency in the operating room.
- Conducted regular equipment inspections and performed preventive maintenance to minimize downtime.
- Trained junior technicians on equipment usage, safety protocols, and best practices in anesthesia support.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
- Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
- Streamlined workflow for smoother procedures by maintaining anesthesia equipment, supplies, and documentation.
- Increased efficiency in the operating room by promptly preparing and customizing anesthesia delivery systems as required.
Cardiac Monitor Technician
Saint Francis Healthcare System
11.2022 - 09.2023
- Monitored cardiac rhythms using advanced telemetry equipment to ensure patient safety and timely intervention.
- Analyzed ECG readings to identify abnormalities, providing critical information for clinical decision-making.
- Collaborated with nursing staff to communicate significant changes in patient conditions effectively and promptly.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Provided exceptional patient support, addressing concerns regarding cardiac monitoring procedures and devices.
Pharmacy Technician
Saint Francis Healthcare System
02.2019 - 09.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Hospice Aide
Grace Hospice
10.2017 - 08.2018
- Provided compassionate care and support to patients in daily living activities.
- Assisted nursing staff with patient assessments and comfort measures.
- Maintained accurate documentation of patient care and progress.
- Communicated effectively with families to address concerns and provide updates.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Facilitated emotional support through active listening and companionship for patients and families.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Served as an advocate for patients' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
Pharmacy Technician
CVS Pharmacy
04.2016 - 08.2017
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels, including ordering and restocking medications.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained clean and organized work environment to promote safety and operational efficiency.
- Collaborated with team members to enhance workflow processes and improve service delivery.
- Trained new staff on pharmacy procedures, enhancing team performance and knowledge sharing.
- Utilized pharmacy management software to track prescription orders and manage patient profiles effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Wright Christian Academy
Tulsa, OKSkills
- Appointment scheduling
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Computer skills
- Data entry
- Medical terminology
- Client relations
- Payroll processing
Timeline
Service Scheduler
Generator Supercenter
08.2025 - Current
Anesthesia Technician
Saint Francis Healthcare System
10.2023 - 08.2025
Cardiac Monitor Technician
Saint Francis Healthcare System
11.2022 - 09.2023
Pharmacy Technician
Saint Francis Healthcare System
02.2019 - 09.2023
Hospice Aide
Grace Hospice
10.2017 - 08.2018
Pharmacy Technician
CVS Pharmacy
04.2016 - 08.2017
High School Diploma -
Wright Christian Academy