Kacie Houser
Summary
Dedicated Service Scheduler with expertise in appointment management and conflict resolution. Committed to fostering high customer satisfaction through effective problem-solving and detail-oriented communication.
Overview
5
5
years of professional experience
Work History
Service Scheduler
Numotion
Portland
04.2025 - Current
- Confirmed appointments and resolved scheduling conflicts through effective client communication.
- Streamlined operations and improved scheduling accuracy using scheduling software.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Resolved client issues with knowledgeable and friendly service, promoting high customer satisfaction.
Service Coordinator
Numotion
Portland
03.2021 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries, resolving issues promptly to enhance customer satisfaction.
- Answered customer inquiries, providing accurate information on products and services to support informed decisions.
- Managed customer accounts and updated information accurately.
- Maintained detailed records of customer interactions and transactions for future reference, ensuring continuity of service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Camas High School
Camas, WA06-2007
Skills
- Appointment scheduling
- Appointment coordination
- Schedule coordination
- Data entry
- Time management
- Detail orientation
- Problem solving
- Conflict resolution
- Collaborative teamwork
- Team collaboration
- Active listening
Timeline
Service Scheduler
Numotion
04.2025 - Current
Service Coordinator
Numotion
03.2021 - 03.2025
High School Diploma -
Camas High School