Baylee Banks
Luxe Creator Haven
PHOENIX,AZ
4
Certifications
6
years of professional experience
Versatile operations and customer experience professional with progressive experience supporting administrative functions, marketing coordination, property management, and front-office operations across residential, retail, and service-based environments. Recognized for strong communication, organization, and reliability in fast-paced settings. Adept at managing multiple priorities, supporting leadership teams, and delivering consistent, professional service to clients and internal stakeholders.
Work History
Social Media Manager
2 Months- Managed day-to-day social content to support brand visibility and consistent audience engagement.
- Coordinated campaign support materials to keep messaging aligned across posts, stories, and promotions.
- Responded to client messages with clear, professional communication that supported positive customer experiences.
- Created content calendars to organize posting schedules and maintain steady audience engagement.
MARKETING REPRESENTATIVE
1 Year 7 Months- Handle 100+ property inquiries weekly while maintaining prompt, professional follow-up with prospective residents.
- Serve as the primary contact for inquiries, routing questions and following up to keep resident and prospect communication organized.
- Coordinate scheduling and calendar updates to keep management workflows moving smoothly and prevent missed commitments.
- Maintain documentation and recordkeeping for daily administrative tasks, keeping files accurate and easy to retrieve.
- Assist with daily operations by coordinating administrative tasks that support management priorities and service continuity.
- Contribute to customer engagement by supporting outreach, follow-up, and responsive service in a high-interaction environment.
MARKETING REPRESENTATIVE
2 Years- Supported marketing, administrative, and operational activities in a fast-paced office setting
- Managed inbound calls, emails, and in-person inquiries while maintaining accurate records
- Assisted leadership with coordination of work orders, documentation, and scheduling
- Handled inbound calls, emails, and walk-in questions with clear communication and accurate documentation.
- Supported marketing outreach activities through consistent communication with residents and prospective customers.
RETAIL SALES ASSOCIATE I CUSTOMER SERVICE REP
1 Year 5 Months- Delivered high-quality customer service in a high-traffic retail environment
- Assisted customers with product selection, customization, and purchasing decisions
- Supported scheduling and internal coordination
- Documented customer requests, special instructions, and order details to support accurate follow-through.
- Maintained a professional, customer-focused approach during high-volume service periods and varied client interactions.
CUSTOMER SERVICE ADVISOR
3 Months- Delivered in-person and phone-based customer support
- Processed POS transactions and supported daily reporting
- Resolved product and repair questions by providing accurate information and timely follow-up on open requests.
Education
Associate of Arts
High School Diploma
Skills
Customer experience & client relations
Operations coordination
Scheduling & calendar coordination
Documentation & recordkeeping
Written & verbal communication
Property inquiry management
Lead follow-up
Campaign support
Work order coordination
Lease administration
Property management software
Lease renewal processing
Applicant screening
Resident retention coordination
Revenue reporting
Performance reporting
Escalation resolution
Community outreach campaigns
Content calendars
Certification
CPR Certified
Personal Information
- Title: Operations | Administrative Support | Customer Experience
- Driving License: Valid Driver's License
Timeline
Social Media Manager
Luxe Creator Haven
08.2026 - CurrentRead More
MARKETING REPRESENTATIVE
Gallery Residential
01.2025 - 08.2026Read More
MARKETING REPRESENTATIVE
RangeWater Real Estate
01.2023 - 01.2025Read More
RETAIL SALES ASSOCIATE I CUSTOMER SERVICE REP
Living Spaces
08.2021 - 01.2023Read More
CUSTOMER SERVICE ADVISOR
Best Buy
10.2020 - 01.2021Read More
Cibola High School
High School Diploma
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Arizona Western College
Associate of Arts
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