Baylee Durham
Las Vegas,NV
Summary
Proven to excel in high-volume dining environments, I leveraged my exceptional customer service and cash handling skills to enhance guest satisfaction and streamline operations. My ability to foster customer loyalty, coupled with a strong work ethic, has consistently contributed to my teams' success. I specialize in guest engagement and sales expertise, driving both service excellence and revenue growth.
Overview
5
5
years of professional experience
Work History
Server
Alexxas
Las Vegas, NV
10.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Twin Peaks Restaurants
Las Vegas
08.2021 - 10.2023
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Cocktail Server
Virgin Hotel & Casino
Las Vegas
04.2021 - 11.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Anticipated guest needs and provided proactive service.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Barista Shift Lead
Dutch Bros Coffee
Las Vegas, NV
08.2019 - 05.2021
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Education
Bachelor Of Science - Nursing
Roseman University of Health Sciences
Henderson, NVSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Menu Memorization
- High-volume dining
- Sales expertise
Timeline
Server
Alexxas
10.2023 - 08.2024
Server
Twin Peaks Restaurants
08.2021 - 10.2023
Cocktail Server
Virgin Hotel & Casino
04.2021 - 11.2021
Barista Shift Lead
Dutch Bros Coffee
08.2019 - 05.2021
Bachelor Of Science - Nursing
Roseman University of Health Sciences