Kristina Files
Jay
Summary
Expertly manages patient scheduling and medical records, ensuring accuracy and efficiency in a fast-paced healthcare environment. Delivers exceptional customer service and fosters effective communication between patients and medical staff, contributing to improved patient outcomes and organizational performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Medical Receptionist
Andrews Institute For Orthopaedics & Sports Medicine
Pensacola
11.2025 - Current
- Managed patient scheduling for orthopedic and sports medicine appointments.
- Coordinated communication between patients and medical staff effectively.
- Maintained electronic health records with accuracy and attention to detail.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Processed insurance verifications and authorizations for patient treatments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Surgical Assistant
Oral and Maxillofacial Surgery Associates
Montgomery
06.2021 - 10.2025
- Assisted surgeons during complex oral and maxillofacial procedures.
- Prepared surgical instruments and maintained a sterile environment.
- Managed patient records and ensured accurate documentation of procedures.
- Educated patients on post-operative care and recovery protocols.
- Monitored patients' vital signs during surgical procedures for safety.
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
Receptionist/Veterinary Technician
Ark Animal Hospital
Millbrook, AL
06.2016 - 08.2022
- Greeted clients and pets warmly upon arrival at the animal hospital.
- Processed patient information and maintained accurate medical records.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted veterinarians during examinations and surgical procedures.
- Administered medications and vaccinations to animals under supervision.
- Prepared and maintained medical equipment for various treatments.
- Educated pet owners on proper care and nutrition guidelines.
Education
High school diploma - Core Subjects
Stanhope Elmore High School
Millbrook, AL 08.2014 - 05.2018
Skills
- Medical terminology
- Medical office administration
- Avimark Software
- Microsoft Office
- Word
- Organizational Skills
- Customer Service
- Patient Care
- Phlebotomy
- Injections
- Venipuncture
- CPR Certified
- Phlebotomist
- Medical Imaging
- Laboratory Experience
- Animal Care
- Medical Office Experience
- Animal Restraint
- Vital Signs
- Computer Skills
- Clerical Experience
- Triage
- Hospital experience
- Anatomy knowledge
- Insurance verification
Certification
- First Aid CPR AED
- April 2021 to April 2024
- I have successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Red Cross Basic Life Support (CPR & AED) Program
- Certified Phlebotomy Technician (CPT)
- September 2018 to August 2025
Timeline
Medical Receptionist
Andrews Institute For Orthopaedics & Sports Medicine
11.2025 - Current
Surgical Assistant
Oral and Maxillofacial Surgery Associates
06.2021 - 10.2025
Receptionist/Veterinary Technician
Ark Animal Hospital
06.2016 - 08.2022
High school diploma - Core Subjects
Stanhope Elmore High School
08.2014 - 05.2018