Baylee Marcum
De Berry,TX
Summary
Dynamic Service Representative with a proven track record at Lisa Dilts State Farm, excelling in customer support and complaint resolution. Skilled in database maintenance and critical thinking, I consistently enhanced service delivery while promoting products effectively. Committed to achieving high customer satisfaction in fast-paced environments.
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Representative
Lisa Dilts State Farm
09.2024 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints efficiently, ensuring satisfaction and resolution.
- Trained on software systems for order processing and customer management.
- Collaborated with team members to enhance service delivery and efficiency.
- Adapted quickly to new processes and procedures in a fast-paced environment.
- Supported sales initiatives by promoting products during customer interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Cashier
Bethany Thriftway
06.2021 - 09.2024
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints efficiently, ensuring satisfaction and resolution.
- Trained on software systems for order processing and customer management.
- Collaborated with team members to enhance service delivery and efficiency.
- Adapted quickly to new processes and procedures in a fast-paced environment.
- Supported sales initiatives by promoting products during customer interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Education
Highschool Diploma -
Elysian Fields Highschool
Elysian Fields, TX05.2023
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Customer relationship management
- Payment acceptance
- Critical thinking
- Customer service
- Product knowledge
- Product promotion
Certification
- Property and Casualty license for the state of Louisiana
- Life license for the state of Louisiana
- Accident and Health or Sickness license for the state of Louisiana
Timeline
Service Representative
Lisa Dilts State Farm
09.2024 - Current
Cashier
Bethany Thriftway
06.2021 - 09.2024
Highschool Diploma -
Elysian Fields Highschool
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