Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Baylee McCreight

Lubbock,TX

Summary

Proven track record in enhancing customer engagement and sales, notably at Victoria Secret, by leveraging exceptional people skills and persuasive selling tactics. Excelled in high-stress situations, demonstrating outstanding time management and negotiation abilities, leading to significant relationship building and repeat business. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Victoria Secret
03.2023 - 05.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Secretary

Healing Touch Massage Studio
06.2023 - 08.2023
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Secretary

Healing Touch Massage Studio
05.2022 - 08.2022
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.

Sales Associate

Alley Cats Center
05.2019 - 08.2019
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Sales Associate

Tilly's Clothing Store
11.2015 - 02.2016
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor of Arts - Communication Studies

Texas Tech University
Lubbock, TX
08.2024

Skills

  • Excellent people skills
  • Contract Preparation
  • Product Sales
  • Upselling
  • Guest Relations
  • Time Management
  • Outgoing Personality
  • Listening Skills
  • Negotiation Tactics
  • Persuasion techniques

Accomplishments

  • Awarded “Employee of the Month” in 2023.
  • Awarded "Miss Lake Arlington" in "Miss Teen Texas 2018"
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Certificate Awarded in Revenue Management: Maximizing Revenue in Hospitality Operations, [AHLEI] - [2024]
  • CPR Certification: Successfully completed certification in Cardiopulmonary Resuscitation (CPR), demonstrating proficiency in emergency response and life-saving techniques. [2017]


Timeline

Secretary

Healing Touch Massage Studio
06.2023 - 08.2023

Sales Associate

Victoria Secret
03.2023 - 05.2024

Secretary

Healing Touch Massage Studio
05.2022 - 08.2022

Sales Associate

Alley Cats Center
05.2019 - 08.2019

Sales Associate

Tilly's Clothing Store
11.2015 - 02.2016

Bachelor of Arts - Communication Studies

Texas Tech University

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Baylee McCreight