Baylee Wallen
Arlington,United States
Summary
Organized and cheerful employee with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Skilled at addressing guest requests and feedback. Energetic and punctual individual committed to highest quality of service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Stilly Coffee House
Arlington, Wa
10.2023 - 04.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Hostess / Expo
Kafe Neo
Arlington , WA
12.2020 - 09.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Demonstrated strong interpersonal skills when interacting with customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Stillaguamish Valley Learning Center
Arlington, WA06.2025
Skills
- Customer-Oriented
- Team Player
- Opening and Closing Procedures
- Menu Memorization
- Personable and Friendly
- Flexible and Adaptable
Certification
- Current food handlers permit
Timeline
Barista
Stilly Coffee House
10.2023 - 04.2024
Hostess / Expo
Kafe Neo
12.2020 - 09.2023
Stillaguamish Valley Learning Center
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