Summary
Overview
Work History
Education
Skills
Timeline
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Baylen Horton

Baylen Horton

Gonzales,TX

Summary

Dynamic Internet Tech 2 at GVEC, skilled in network troubleshooting and fostering teamwork. Enhanced customer satisfaction through effective problem-solving and tailored solutions. Proven ability to empower users with knowledge, leading to increased referrals and a commitment to safety during installations. Recognized for optimizing processes and improving service delivery.

Knowledgeable with solid background in internet technology. Proven record of troubleshooting and resolving network issues, ensuring efficient and uninterrupted service. Demonstrated ability to configure routers and modems, and maintain high levels of customer satisfaction through strong technical support and communication skills.

Professional with strong technical expertise, prepared for role as Internet Technician. Skilled in network troubleshooting, hardware installation, and system maintenance, ensuring optimal connectivity and performance. Known for effective team collaboration, adaptability to changing needs, and results-driven mindset. Reliable and focused on delivering high-quality service and solutions.

Overview

10
10
years of professional experience

Work History

Internet Tech 2

GVEC
04.2020 - Current
  • Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances.
  • Coordinated with other departments within the organization as needed, fostering cross-functional collaboration towards shared goals.
  • Contributed to the growth of the company through referrals generated from satisfied customers due to excellent service provided.
  • Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
  • Collaborated with team members to complete installations.
  • Conducted thorough site surveys for prospective clients, evaluating their unique needs to develop customized solutions.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Demonstrated a commitment to safety by consistently adhering to established protocols and wearing appropriate personal protective equipment during installations and repairs.

Trans Loader

VISTA Logistics
01.2019 - 03.2020
  • Ensured compliance with regulatory requirements by staying up-to-date on industry standards and updating procedures accordingly.
  • Collaborated with team members to optimize loading/unloading schedules, resulting in minimized delays.
  • Managed scheduling for multiple work shifts, ensuring adequate staffing levels at all times while minimizing overtime expenses.
  • Communicated effectively with team members across departments to ensure seamless coordination throughout the entire supply chain process.
  • Improved efficiency in transloading operations by implementing streamlined processes and procedures.
  • Reduced safety incidents by conducting thorough training sessions for new employees on proper handling techniques.
  • Assisted in the development of a comprehensive employee training program, contributing to a decrease in workplace accidents.

Yard Crew Member

McCoy's Building Supply
08.2015 - 01.2019
  • Developed lasting customer relationships and grew network over time.
  • Collected and removed debris at job sites.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Promoted a positive work environment through clear communication, active listening, and respectful interactions with coworkers and supervisors.
  • Upheld company''s commitment to sustainability by incorporating eco-friendly practices into day-to-day operations whenever possible.
  • Maximized space utilization within the yard through effective planning of material placement based on frequency of use or project requirements.
  • Supported customer satisfaction through prompt assistance with inquiries, accurate order fulfillment, and diligent support in resolving issues or concerns.

Education

Bangs High School
Bangs, TX
05-2014

Skills

  • Router configuration
  • Network troubleshooting
  • Fiber optics
  • Wireless networking
  • Hardware installation
  • Software configuration
  • IP address management
  • Remote Access solutions
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Task prioritization
  • Self motivation

Timeline

Internet Tech 2

GVEC
04.2020 - Current

Trans Loader

VISTA Logistics
01.2019 - 03.2020

Yard Crew Member

McCoy's Building Supply
08.2015 - 01.2019

Bangs High School

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