Bayley Baker
Lincolnton,NC
Summary
Results-driven Dental Office Manager with expertise in Invisalign workflows and iTero scanning, leading teams to consistently exceed production and sales goals. Skilled in training staff, optimizing office operations, and driving patient treatment acceptance. Seeking a growth-focused role at Align Technology to leverage leadership, clinical expertise, and operational excellence to support company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Carolina Smile Dentistry
10.2023 - Current
- Directed a team of 12-18 staff members over two locations, improving daily operations and patient satisfaction, resulting in a 25% increase in monthly patient retention.
- Served as the primary Invisalign and iTero leader for the office, driving sales growth, training all dental assistants and dental hygienists on Invisalign procedures and iTero scanning technology, and mentoring staff to consistently increase case acceptance and efficiency.
- Attended two AACA conferences in Las Vegas and played a key role in driving Invisalign case acceptance, contributing to the provider earning awards for case sales and tier advancement within the DCM group.
- Implemented ongoing training on scan acquisition and performance metrics (weekly/monthly), resulting in increased scan volume and improved sales conversion.
- Aided in the implementation of Invisalign and its training as the office lead, increasing case acceptance exceptionally within the first year and advancing the office from Invisalign Bronze to Platinum status.
- Partnered with providers to track key performance metrics, contributing to year-over-year practice growth of 44.4%.
- Analyze practice metrics (production, collections, case acceptance) and conduct monthly performance reviews to ensure the team meets or exceeds sales and production goals.
Lead Dental Assistant
Carolina Smile Dentistry
04.2022 - 10.2023
- Trained and mentored new dental assistants, hygienists, and support staff on clinical procedures, office protocols, and patient management.
- Served as the go-to resource for clinical questions, treatment workflows, and Invisalign/iTero processes.
- Guided patients through Invisalign treatment options and recommendations, effectively closing a strong percentage of cases and driving practice growth.
- Streamlined workflow processes, enhancing efficiency in patient scheduling and treatment preparation.
- Supported patient retention and compliance through proactive follow-ups, education, and engagement strategies.
Dental Assistant I and Treatment Coordinator
Carolina Smile Dentistry
08.2021 - 04.2022
- Collaborated with multiple general dentists to deliver efficient chairside assistance during various dental treatments.
- Utilized Eaglesoft management software to streamline dental office operations and enhance workflow efficiency.
- Assisted with composite fillings, crown and bridge restorations, extractions, partial/dentures.
- Assisted with sedative fillings, whitening/bleaching systems, and fluoride/sealant application.
- Directed coordination of treatment plans for patients to ensure comprehensive care.
- Maintained a clean/sterile, positive environment for patients.
Club Manager and Personal Trainer
Anytime Fitness
01.2019 - 01.2021
- Oversaw daily operational activities to ensure efficiency and productivity.
- Run sales reports, meet company/corporate quotas.
- Handle billing changes/account changes.
- Set up events in order to promote the franchise; create partnerships within the area.
- Help clients reach health and fitness goals with proper training.
Club Manager
Anytime Fitness
01.2015 - 01.2019
- Engaged potential members by highlighting benefits of a healthier lifestyle and closing sales.
- Addressed inquiries and resolved issues for members and prospects, fostering strong relationships and trust.
- Helped meet franchise sales goals.
- Scheduled and coordinated meetings and appointments.
Education
Bachelor of Science - Biology
University of South Carolina
Aiken, SC05-2019
Certification -
Charlotte Dental Assistant School
Charlotte, NC07-2021
Skills
- Dental office management
- Patient relations
- Employee training
- Workflow coordination
- Staff development
- Business analysis and reporting
Certification
- DA II
- NASM Certified Personal Trainer
- BLS - CPR/AED
Timeline
Office Manager
Carolina Smile Dentistry
10.2023 - Current
Lead Dental Assistant
Carolina Smile Dentistry
04.2022 - 10.2023
Dental Assistant I and Treatment Coordinator
Carolina Smile Dentistry
08.2021 - 04.2022
Club Manager and Personal Trainer
Anytime Fitness
01.2019 - 01.2021
Club Manager
Anytime Fitness
01.2015 - 01.2019
Bachelor of Science - Biology
University of South Carolina
Certification -
Charlotte Dental Assistant School