Bayli Fearnow
Muncie,IN
Summary
Professional with experience in providing exceptional customer service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Associate
First Merchants
07.2025 - Current
- Provided exceptional customer service through effective communication and problem resolution.
- Processed transactions accurately while maintaining adherence to compliance standards.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Met sales goals
- Took over balancing the branch
Digital Team Leader
Meijer
08.2022 - 06.2025
- Achieved high customer satisfaction by addressing concerns promptly and efficiently.
- Trained new employees on company policies, enhancing operational effectiveness.
- Ensured team delivered exceptional customer experiences through effective training programs.
- Managed top-performing store in Indianapolis, achieving $502,789 in year-to-date sales.
- Drove sales while fostering a remarkable customer service environment.
- Developed flexible schedules to accommodate team members' individual needs.
- Recognized for highest pick rate and best wait time across ten stores.
Bakery Team Leader
Meijer
11.2021 - 07.2022
- Created employees schedules.
- Coached and motivated 10 employees, driving sales, and delivering the best customer experience.
- Creating a fun and inviting atmosphere.
- Making and delivery remarkable cakes for the customers.
- Mentored and trained new employees on company polices and procedures.
Service Coordinator
Meijer
05.2020 - 11.2021
- Supervised cashiers to make sure actions were up to meijer standards.
- Delegated tasks based on individual strengths.
- Facilitated trainings of new employees on the job responsibilities and standards.
Cashier
Meijer
11.2018 - 05.2020
- Performing cashier duties such as accepting payments and balancing tills.
- Making sure the customer experience was to meijer standards.
- Well versed in all service areas such as self-checkout, customer service desk and service coordinator.
Education
High school diploma -
Culver Community High School
Culver05.2015
Skills
- Leadership
- Verbal and written communications
- Team Leadership
- Staff Training
- Workforce management
- Computer skills
- Customer support
- Quality assurance
- Sales experience
- Client relationship building
- Excellent communication
- Listening skills
Accomplishments
Received employee of the month in October 2025
Certification
Food Safety Certification
Timeline
Service Associate
First Merchants
07.2025 - Current
Digital Team Leader
Meijer
08.2022 - 06.2025
Bakery Team Leader
Meijer
11.2021 - 07.2022
Service Coordinator
Meijer
05.2020 - 11.2021
Cashier
Meijer
11.2018 - 05.2020
High school diploma -
Culver Community High School
AWARDS
Highest Volume in Sales 2024, Making the business $4.1 million in sales just from the Meijer Pickup department, Highest Pick Rate Period 3, 2023, Indianapolis Market, Best Average Wait Time Period 5, 2023, Indianapolis Market