Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bayli Morgan

Germantown,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Medical Biller

Azalea Billing
08.2021 - Current
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Liaised between patients, insurance companies, and billing office.

Direct Care Child Mentor

Refuge Of Light
01.2021 - 08.2021
  • Encouraged goal setting by helping mentees identify their strengths, interests, and aspirations for future planning purposes.
  • Facilitated group mentorship events, encouraging teamwork and collaboration among peers.
  • Worked in direct care with girls aged 10-17 who are in a foster home type of environment.

Outbound Call Center Agent

Winning Stratagies
01.2015 - 12.2017
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.

Certified Nursing Assistant and Unit Secretary

East Texas Medical Center
06.2010 - 12.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

BBA - Human Resources Management

Colorado Technical University
Online
05.2019

Skills

  • Customer Service
  • Data Entry
  • Goal-Oriented
  • Time Management
  • Attention to Detail
  • Microsoft Office
  • Outbound and inbound calls

Timeline

Medical Biller

Azalea Billing
08.2021 - Current

Direct Care Child Mentor

Refuge Of Light
01.2021 - 08.2021

Outbound Call Center Agent

Winning Stratagies
01.2015 - 12.2017

Certified Nursing Assistant and Unit Secretary

East Texas Medical Center
06.2010 - 12.2014

BBA - Human Resources Management

Colorado Technical University

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Bayli Morgan