Baylie Brown
Tahlequah,OK
Summary
Proven healthcare professional with a track record of enhancing patient experience at Northeastern Health System. Skilled in medical terminology and patient relations, adept at maintaining confidentiality and delivering compassionate care. Excelled in high-pressure scenarios, demonstrating exceptional organizational and interpersonal skills. Achieved a significant improvement in patient satisfaction and efficiency in front desk operations.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Northeastern Health System
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Phlebotomist
Northeastern Health System
06.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
CNA
Fort Gibson Nursing Home
03.2022 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Allied Health And Science - Allied Health And Science
Oklahoma State University Institute of Technology
Okmulgee, OKSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Patient Relations
- EMR / EHR
- Medical Charting
- Outpatient Care
- Inpatient Care
- Patient callbacks
- CPR Certified
Timeline
Medical Receptionist
Northeastern Health System
07.2022 - Current
Phlebotomist
Northeastern Health System
06.2022 - Current
CNA
Fort Gibson Nursing Home
03.2022 - 06.2022
Allied Health And Science - Allied Health And Science
Oklahoma State University Institute of Technology
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