Baylie Burke
Fremont,CA
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. talent for managing patient relations and ensuring patient comfort with treatment plan and financial arrangements. Adaptable to new software leading to quick proficiency.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator (Temp Position)
Choi Orthodontics
07.2024 - Current
- Explained treatment choices to patients and helped determine best options.
- Reviewed X-rays to help patients determine best treatments.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Scheduling Coordinator
Tavarez Orthodontics
02.2022 - Current
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Optimized workflow by prioritizing tasks based on urgency
- Minimized disruptions to daily operations during peak periods by proactively identifying potential bottlenecks in advance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environment averaging 60-80 patients daily.
Supervisor
European Wax Center
01.2019 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Skills
- Documentation And Reporting
- Problem-Solving
- Schedule organization
- Data Entry
- Clinical Photos
- Technical Support
- Strong Work Ethic
- Telephone Etiquette
- Customer service and support
- CPR Certification
- Orthodontic terminology
- HIPAA Certification
Timeline
Treatment Coordinator (Temp Position)
Choi Orthodontics
07.2024 - Current
Scheduling Coordinator
Tavarez Orthodontics
02.2022 - Current
Supervisor
European Wax Center
01.2019 - 02.2022
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