Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Epperson

Summary

Knowledgeable Patient Care Coordinator with ten years of experience in case management and service coordination. Proven track record of effectively addressing patient complaints and inquiries, ensuring optimal care delivery and problem resolution. Expertise in navigating complex insurance policies, procedures, and standards to enhance patient satisfaction. Dedicated to improving healthcare experiences through proactive service and support.

Overview

2
2
years of professional experience

Work History

Treatment Plan Coordinator (Temp)

Baywest Family Dental
Chesterfeild, MI
08.2024 - 10.2024
  • Prepared patient statements for payment of services rendered and treatment plans.
  • Provided support to assist patients with any inquiries related to their account balance or payment history.
  • Submitted appeals for denied claims as needed and followed up on status updates from payers.
  • Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
  • Performed insurance verification, pre-certification and pre-authorization.

Front Desk Administrator

Deluxe Dental
Southfeild, MI
03.2024 - 08.2024
  • Coordinated with other office locations to ensure efficient scheduling for inside referrals across all locations.
  • Prepared daily reports detailing scheduled visits versus actual visits attended by patients.
  • Verified insurance coverage, collected co-pays, and documented payments for services rendered.

Administrative Assistant

Today's Smile
OakPark, MI
01.2023 - 03.2024
  • Provided customer service support to assist patients with any inquiries related to their account balance, payment history, coinsurance, and scheduling needs.
  • Prepared and submitted insurance claims, preauthorizations, and appeals electronically to the appropriate payer.
  • Provided monthly analysis of accounts receivable aging report to management team.
  • Verified insurance coverage and benefits for each patient prior to treatment.

Education

Graduate Certificate - Medical Billing And Coding

Dorsey Schools
Roseville
11-2019

Skills

  • HIPAA compliance
  • Clinical documentation
  • Insurance verification
  • Financial counseling
  • Appointment scheduling
  • Patient care coordination
  • Cross-functional teamwork
  • Case management
  • Relationship building
  • Payment collection

Timeline

Treatment Plan Coordinator (Temp)

Baywest Family Dental
08.2024 - 10.2024

Front Desk Administrator

Deluxe Dental
03.2024 - 08.2024

Administrative Assistant

Today's Smile
01.2023 - 03.2024

Graduate Certificate - Medical Billing And Coding

Dorsey Schools

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Tiffany Epperson