Tiffany Lester
Phenix City,AL
Summary
Compassionate Treatment Plan Coordinator with expertise in creating tailored treatment plans and mentoring interns. Strong communicator dedicated to enhancing patient care and ensuring compliance with HIPAA regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Plan Coordinator
Advances in Mental Health and Addictions Treatment Center
Long Beach, CA
05.2024 - Current
- Assessed client needs and created tailored treatment plans, ensuring alignment with therapeutic goals.
- Reviewed and corrected intern intensive outpatient group therapy notes for accuracy and compliance.
- Mentored interns in developing treatment plans and client updates.
- Facilitated scheduling and management of update appointments for clients to ensure timely communication.
- Established and implemented client intake assessment procedures.
- Responded to client questions and handled phone calls to ensure effective communication and support.
IOP Intern
Advances in Mental Health and Addictions Treatment Center
Long Beach, CA
08.2023 - 05.2024
- Recorded and organized client progress and insights during intensive outpatient group therapy sessions.
- Managed secure filing and shredding operations for confidential documents to protect sensitive information.
- Co-facilitated and facilitated group therapy sessions for adolescents and clients experiencing trauma.
- Developed comprehensive treatment plans tailored to individual client needs.
Customer Service Associate
The Home Depot Inc
Huntington Beach, CA
02.2019 - 09.2021
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring quick checkouts.
- Trained new staff on customer service protocols and operational procedures to maintain high standards.
- Maintained cleanliness and organization of customer service area.
- Oversaw the rental of cleaning equipment and vehicles, including Penske trucks, to meet customer needs.
- Engaged with customers to promote and sell products, ensuring a positive shopping experience.
- Facilitated the return of defective items to maintain product integrity and customer satisfaction.
- Coordinated the creation and management of customer orders and packages to ensure timely fulfillment.
Education
Bachelor of Science - Psychology
California State University, Fullerton
Fullerton, CA05-2024
Associate of Arts - Psychology
Golden West College
Huntington Beach, CA12-2021
Associate of Arts - Liberal Arts: Social And Behavioral Science
Golden West College
Huntington Beach, CA12-2021
Skills
- HIPAA compliance
- Clinical documentation
- Patient care coordination
- Performs well under pressure
- Prioritizes tasks
- Communicates well
Certification
American Academy of CPR and First Aid Certification
- Basic first aid and BLS CPR (adult/child/infant) training
- issued date: 07/17/2025
Timeline
Treatment Plan Coordinator
Advances in Mental Health and Addictions Treatment Center
05.2024 - Current
IOP Intern
Advances in Mental Health and Addictions Treatment Center
08.2023 - 05.2024
Customer Service Associate
The Home Depot Inc
02.2019 - 09.2021
Bachelor of Science - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Golden West College
Associate of Arts - Liberal Arts: Social And Behavioral Science
Golden West College