Luis Morales
Chesterfield,VA
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
18
18
years of professional experience
Work History
Treatment Plan Coordinator
ClearChoice
Glen Allen, VA
06.2022 - Current
- Supported Front Office Administrator in managing Salesforce tasks to streamline patient data processing
- Collaborated with clinical staff to schedule patients, enhancing center’s workflow and patient flow efficiency
- Create a welcoming environment that puts patients at ease and introduces them to our office that offers a world class experience
- Monitored patient wait times and coordinated with staff to minimize delays and improve patient experience
- Facilitated discussions with Spanish-speaking patients regarding implant solutions
- Participated in local outbound marketing efforts for the Center
Community Outreached Coordinator
Neighborly Home Care
Ardmore, PA
12.2019 - Current
- Marketed community outreach initiatives through skills fairs and online platforms.
- Conducted home visits and followed up with families to ensure needs were met and support was provided.
- Managed point of contact for authorizations, HHA Exchange, and call center operations.
- Scheduling, Interpreting, Interviews, and Communicating with insurance companies.
- Managed payroll, staffing, and billing processes to ensure operational efficiency.
Front Desk Office Manager
Clearchoice Dental Implants
Glen Allen, VA
06.2022 - 02.2026
- Support the Front Office Administrator in overseeing daily front office operations and ensuring efficient clinic workflow.
- Coordinate patient scheduling in collaboration with clinical staff to maximize provider productivity and maintain an organized, efficient schedule.
- Deliver an exceptional patient experience by creating a welcoming, professional environment and providing high-quality customer service throughout the patient journey.
- Monitor patient flow and wait times, proactively partnering with clinical and administrative teams to resolve scheduling challenges and improve operational efficiency.
- Serve as a trusted liaison for Spanish-speaking patients, providing clear communication, education, and guidance regarding dental implant treatment options.
- Assist in developing and executing local marketing and community outreach initiatives to increase patient engagement and support practice growth.
- Collaborate across departments to improve communication, streamline processes, and maintain high standards of patient satisfaction.
- Demonstrate strong organizational, leadership, and problem-solving skills while managing multiple priorities in a fast-paced healthcare environment.
Patient Care Coordinator
VCU Dental Care / TMJ-Orthognathic Coordinator
Richmond, VA
05.2021 - 06.2022
- Scheduled patient visits and addressed pre-visit questions regarding billing
- Scheduled outpatient appointments
- Answered patient calls, emails, and inquiries, providing accurate insurance estimates
- Conducted pre-authorization for insurance verification
- Collaborated with team to deliver exceptional service to each patient
- Scan documents into patient charts
- Perform analytical and data entry tasks
Sales Consultant
Rocket Richmond
Midlothian, VA
10.2020 - 05.2021
- Facilitated car sales by engaging with customers and understanding their preferences.
- Identified customer needs through effective communication and the Asbury selling process
- Responded to internet leads promptly and provided detailed product information and pricing via email
- Answer sales phone calls and set appointments for customers
- Followed up with customers through outbound calls to address inquiries, ensure satisfaction after the sale, and encourage repeat business
- Work with the customer from start to finish throughout the buying process
Care Manager Disability Coordinator
Cancer Treatment Center of America
Philadelphia, PA
03.2008 - 12.2019
- Managed care for patients across 6 oncology doctors to ensure comprehensive treatment
- Completed FMLA, long-term and short-term disability, retirement, and travel insurance forms to support patient needs.
- Called Social Security and insurance offices to process claims efficiently
- Assist with telephone triage.
- Interpret medical terminology for oncology clinic.
- Cross train MA, CNA’s and PCT from inpatient to Out-Patient Clinic
- Coordinated weekly staffing schedule for optimal coverage
- Filing, Xerox, and Documentation in electronic record
Education
Associates - marketing
Harcum College
Philadelphia, PA06-2020
Car Sales License - undefined
VA01-2020
Medical Terminology Interpreter Certified - undefined
Bridge and the Gap
Philadelphia, PA01-2015
MA Diploma - Certified MA and CPR
Certified Medical Assistant School (Panda)
Philadelphia, PA01-2009
Skills
- HIPAA compliance
- Clinical documentation
- Insurance verification
- Patient care coordination
- Patient coordination
Websites
Interests
Volunteering, Traveling, Leadership Skills
Timeline
Front Desk Office Manager
Clearchoice Dental Implants
06.2022 - 02.2026
Treatment Plan Coordinator
ClearChoice
06.2022 - Current
Patient Care Coordinator
VCU Dental Care / TMJ-Orthognathic Coordinator
05.2021 - 06.2022
Sales Consultant
Rocket Richmond
10.2020 - 05.2021
Community Outreached Coordinator
Neighborly Home Care
12.2019 - Current
Care Manager Disability Coordinator
Cancer Treatment Center of America
03.2008 - 12.2019
Car Sales License - undefined
Medical Terminology Interpreter Certified - undefined
Bridge and the Gap
MA Diploma - Certified MA and CPR
Certified Medical Assistant School (Panda)
Associates - marketing
Harcum College