Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Baylin Amen

Fredericksburg,VA

Summary

Proven track record in enhancing customer experiences and sales at Ultrabar, leveraging expertise in liquor, beer, and wine, and an outgoing personality. Demonstrated ability to handle high-volume environments with strong multitasking and memory retention skills, significantly improving customer satisfaction and loyalty. Fluent in Spanish, ensuring diverse customer engagement and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Ultrabar
12.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Cocktail Server

Ultrabar
12.2022 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.

Food Server

Ristorante Renato
11.2015 - 06.2020
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Improved customer satisfaction with quick and accurate order taking.

Education

Germanna Community College
Locust Dale, VA
08.2022 - 12 2024

Skills

Strong multitasking

Customer Service

Liquor, beer, and wine knowledge

Highly reliable

Outgoing Personality

Customer service expertise

Memory retention

Classic cocktails

Fluency in Spanish

Honest and Dependable

Certification

  • ServSafe Food Handler's Certification

Timeline

Bartender

Ultrabar
12.2022 - Current

Cocktail Server

Ultrabar
12.2022 - Current

Germanna Community College
08.2022 - 12 2024

Food Server

Ristorante Renato
11.2015 - 06.2020

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Baylin Amen