Bayush Alemayehu
Renton,WA
Summary
Dedicated professional with expertise in communication and organization. Proven track record in enhancing patient satisfaction and optimizing appointment scheduling within healthcare environments. Skilled in front desk operations, guest relations, and effective problem-solving. Committed to leveraging strong computer skills and telephone etiquette to support company growth.
Overview
11
11
years of professional experience
Work History
Receptionist
virginia mason hospitail
Seattle, Washington
03.2018 - 02.2025
- Managed patient check-in and check-out processes to ensure smooth patient flow.
- Coordinated appointment scheduling for various healthcare providers.
- Scheduled and confirmed appointments to optimize provider availability.
- Operated multi-line phone system, directing calls to appropriate departments to facilitate communication.
- Assisted patients with inquiries about services and insurance options, enhancing patient understanding and satisfaction.
- Delivered exceptional customer service during interactions with internal and external clients.
Juvenile Counselor
Remann Hall Pierce County Juvenile Detention
Seattle, Washington
01.2017 - 11.2023
- Developed personalized plans for up to six juveniles, achieving 14% higher compliance rates and 12% fewer relapses.
- Assisted in teaching vocational and social skills, contributing to an 18% increase in post-rehab employment rates.
- Provided counseling in one-on-one and group settings, facilitating communication breakthroughs with residents overcoming trust issues.
- Implemented crisis intervention strategies and safe restraint practices, preventing four suicide attempts and managing a hostage situation.
- Collaborated with an interdisciplinary team to establish a supportive and secure environment for all residents.
- Documented concerns and adjusted individual and group plans, improving resident outcomes.
- Mentored troubled youth seeking lifestyle changes, achieving 86% positive outcomes at one-month follow-ups and 69% after three years.
- Trained residents in positive mental practices to prevent behavioral relapses.
Leasing Consultant
Bonvista mangement
Seattle, Washington
09.2017 - 06.2023
- Conducted thorough assessments of rental applicants, including background and credit checks.
- Scheduled and led property viewings, highlighting key features to prospective renters.
- Facilitated lease negotiations, achieving favorable terms for property owners.
- Maintained and updated property information records for accuracy and compliance.
- Coordinated lease agreements and tenant move-in processes, streamlining operations.
- Managed tenant inquiries, providing prompt responses and effective support services.
- Collaborated with maintenance teams to address tenant concerns in a timely manner.
- Prepared lease agreements, collected security deposits, and processed rent payments efficiently.
Security Officer
Allied unversal security
Seattle, Washington
10.2016 - 03.2022
- Greeted visitors and residents at 240-unit retirement and vacation rental property, providing directions.
- Checked the identity of all visitors before allowing them on the premises, and denied access to unauthorized visitors to ensure the safety of residents.
- Patrolled premises and investigated suspicious activity, addressing 35+ incidents requiring police intervention to maintain safety.
- Authored detailed incident reports, averaging 25 to 30 annually, documenting thefts, property damage, and altercations for record-keeping and analysis.
- Watched for and assisted with any alarming occurrences such as floods, fires, and open doors.
- Led training sessions for new hires, ensuring clarity on job responsibilities and adherence to company procedures.
- Peer-nominated recipient of three awards for outstanding performance, and commended several times for assisting police.
Kindegarden Assistant teacher
Kids country child care
Burien, WA
02.2014 - 06.2017
- Developed comprehensive curriculum tailored for kindergarten students' diverse learning needs.
- Created engaging learning experiences using interactive and familiar topics to foster student interest and participation.
- Differentiated lessons to accommodate various learner abilities and styles.
- Established classroom rules promoting safety and a positive environment.
- Provided weekly classroom updates to parents/guardians through newsletters, enhancing communication and involvement in student learning.
- Led small group instruction to deepen student understanding and encourage active participation.
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06-2010
Some College (No Degree) -
Renton Technical College
Renton, WASkills
- Office administration
- Appointment scheduling
- Client greeting
- Organizational skills
- Effective Communication Skills
- Interpersonal Communication
- Self-starter
- Leadership
- Program and Event Planning
- Project Management Skills
- Strategic Thinking
- Financial Planning Skills
- Bilingual Amharic Tigrinya
- Work ethic
Languages
Amharic
Professional
Tigrinya
Elementary
References
References available upon request.
Timeline
Receptionist
virginia mason hospitail
03.2018 - 02.2025
Leasing Consultant
Bonvista mangement
09.2017 - 06.2023
Juvenile Counselor
Remann Hall Pierce County Juvenile Detention
01.2017 - 11.2023
Security Officer
Allied unversal security
10.2016 - 03.2022
Kindegarden Assistant teacher
Kids country child care
02.2014 - 06.2017
High School Diploma -
Rainier Beach High School
Some College (No Degree) -
Renton Technical College