Rebecca Cote
Referral Specialist
Portland,Maine
Summary
Tenacious Referral Specialist with 7 years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Medical Referral Specialist
MaineHealth - Maine Medical Center
Portland, ME
04.2015 - Current
- processing to assure prompt, courteous, and efficient replied for all requests for medical evaluation, scheduling appointments, and maintaining/managing provider schedules according to practice needs and provider preferences.
- Obtained prior authorization and benefits for physical therapy.
- Partnered with other departments to provide top-notch service to clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Notified and reminded clients of appointments.
- Built professional relationships with service providers.
- Collaborated with assistants and Sports Medicine doctors and physical therapists to prepare and set up rooms with adequate supplies and equipment.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Shift Supervisor
CVS/caremark
New Portland, ME
09.2009 - 05.2016
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Music Technology
The New England Institute of Art
Brookline, MA 09.2005 - 12.2008
Skills
Flexible and Adaptable
Cultural Awareness
Critical Thinking
Teamwork and Collaboration
Active Listening
Self-Motivated
Data Entry
Excellent Communication
Camping, Sea Kayaking, hiking
Lover of the outdoors, particularly in the mountains and on the sea. In my spare time, I am adventuring and learning skills to further pursue a future career as a Maine Guide.
Timeline
Medical Referral Specialist
MaineHealth - Maine Medical Center
04.2015 - Current
Shift Supervisor
CVS/caremark
09.2009 - 05.2016
Bachelor of Science - Music Technology
The New England Institute of Art
09.2005 - 12.2008