Tina Al Amir
Hobe Sound,FL
Summary
Twenty Five years of valuable experience in the Medical Service Industry, a main element of which is Customer Care. Actively looking for and motivated to obtain new and interesting opportunities. Currently working for the highest rated Ophthalmology clinic in the United States. Highly skilled and compassionate in the medical service industry Efficient and empathetic, with a long history of making valuable contributions to healthcare teams. Dedicated to ethical and exceptional patient and customer care. A strong work ethic and ability to work independently. Passionate about kindness.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
University Of Miami Health / Bascom Palmer
Miami, Florida
08.2021 - Current
- Promote positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Provide patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Assess patients for eye issues and perform diagnostic testing.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Lead Ophthalmic Technician
Nathan Preschel
Miami, FL
03.2021 - 08.2021
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Performed lensometry and sit-lamp examinations.
Contact Lens Department Manager
West Coast Eye Institute
Lecanto, Florida
08.2003 - 12.2020
- Developed team communications and information in all contact lens related areas
- Monitored social media and online sources for industry trends
- Worked directly with doctors and staff in coordinating patient care
- Internal Audits, evaluations, customer surveys, and competitor assessments
- Supported needs of doctors and staff with skill and efficiency
- Contributed to team results in fast-paced Ophthalmic environments
- Patient Care and Follow Up of all contact lens types and designs
- Obtained and maintained Opthalmic Technician Certification
- Obtained and maintained NCLE-Advanced Certification
- Ophthalmic Coding
- Triage of patient phone calls
- Retinoscopy and Refractometry
- Optical Coherence Tomography
- Performing & Applying Corneal Topography
- Fundus & External Photography
- Assist in Minor Surgical Procedures
- Sensorimotor Examination
- Applanation
- Pachymetry
- Perimetry
- Staff Training
- Transcription
- Monitored suppliers and competitors to establish savings and economic growth
- Managed 30 Specialty Lens cases per month
- Performed 20 patient exams per day
Ophthalmic Assistant
St. Lukes Cataract & Laser Institute
Beverly Hills, FL
08.2000 - 08.2003
- Performed all Ophthalmic Assistant duties
- Performed all Diagnostic Testing appropriate in regards to complaint and as ordered by the physician
- Transcribed patient records and doctors notations
- Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history
- Performed 20 plus patient examinations per day
Education
High School Diploma -
Southeast Local
Ravenna, OHMedical Assisting
Akron University
Akron OHMedical & Life Sciences
Kent State University
Kent, OHSkills
- Excellent Customer Service Abilities
- Directing Patient Care and Follow Up
- Planning Customer Care Events
- Developing and Enacting Customer Care Policies
- Contact Lens Department Management
- Microsoft and Macintosh Access
- Specialty and Medically Necessary Contact Lens Fitting and Follow Up
- Registered by National Contact Lens Examiners, 181914, NCLE-AC
- Creative Troubleshooting
- Flexible and Adaptable
- Team Building
- Dependable and Responsible
- Decision Making
- Active Listening
Certification
- COT - Certified Ophthalmic Technician 2003-Current
- National Contact Lens Examiner License - 2007- Current
Timeline
Ophthalmic Technician
University Of Miami Health / Bascom Palmer
08.2021 - Current
Lead Ophthalmic Technician
Nathan Preschel
03.2021 - 08.2021
Contact Lens Department Manager
West Coast Eye Institute
08.2003 - 12.2020
Ophthalmic Assistant
St. Lukes Cataract & Laser Institute
08.2000 - 08.2003
High School Diploma -
Southeast Local
Medical Assisting
Akron University
Medical & Life Sciences
Kent State University