COURTNEY DAVIS
IT PROFESSIONAL
Honolulu,HI
Summary
Enthusiastic network technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Cisco equipment and network virtualization and training in Packet Tracer. Motivated to learn, grow and excel in IT industry.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Front Office Manager
BR FRET SHOP
HONOLULU, HI
05.2015 - Current
- Established Excel accounting system to reflect accurate financial records.
- Developed a customer database system using Microsoft Access
- Addressed client inquiries and updated database information.
- Prepared financial statements, business activity reports, annual budgets and other records.
Server
Halekulani Hotel
Honolulu, HI
10.2005 - Current
- Actively used high standards of customer service to provide five star service in a fast paced, formal restaurant.
- Effectively managed time to complete tasks directly relating to customer satisfaction.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Arts - Liberal Arts And Sciences
University of Hawaii At Manoa
Honolulu, HI 01.2007 - 05.2009
No Degree - Journalism, Print
The University of Montana
Missoula, MT 09.2000 - 01.2004
Skills
Microsoft Office proficiency
Cisco IOS mastery
Organized and detail-oriented
Layer-2/3 protocols
Network architecture understanding
Network Troubleshooting
Cisco switching expertise
Certification
CCNA - Cisco Certified Network Associate
Timeline
Front Office Manager
BR FRET SHOP
05.2015 - Current
Associate of Arts - Liberal Arts And Sciences
University of Hawaii At Manoa
01.2007 - 05.2009
Server
Halekulani Hotel
10.2005 - Current
No Degree - Journalism, Print
The University of Montana
09.2000 - 01.2004