Summary
Overview
Work History
Education
Skills
Timeline
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Bernice Carmichael

Newark,NJ

Summary

Experienced Customer Service Representative brings Five+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

King TeleServices/Continuum
Brooklyn, NY
03.2020 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Delivered services to customer locations within specific timeframes.

Customer Service Specialist

DialAmerica
Mahwah, NJ
09.2019 - 12.2019
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

DIRECT SUPPORT PROFESSIONAL

COMMUNITY OPTIONS INC
HIGHLANDS, NJ
08.2018 - 01.2019
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Completed regular check-ins and progress report for each client.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Administered medication as directed by physician
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

Certificate - Accounting Technology And Bookkeeping

LasCOMP Institute of IT
Hackensack, NJ
06.2016

GED -

Bernie L. Edmondson
East Orange, NJ
03.2000

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Information Extraction
  • Good Listening Skills
  • High-Volume Environments

Timeline

Customer Care Representative

King TeleServices/Continuum
03.2020 - 09.2022

Customer Service Specialist

DialAmerica
09.2019 - 12.2019

DIRECT SUPPORT PROFESSIONAL

COMMUNITY OPTIONS INC
08.2018 - 01.2019

Certificate - Accounting Technology And Bookkeeping

LasCOMP Institute of IT

GED -

Bernie L. Edmondson

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Bernice Carmichael