Alvonte Harris
Maple Heights,OH
Summary
With over 11 years of experience as a former General Manager, Assistant Sales Manager, Supervisor, and Team Lead, I have honed my skills in team leadership, inventory management, and customer service. Throughout my career, I consistently optimized operational efficiency and exceeded revenue goals, resulting in multiple awards for outstanding performance. My passion lies in leveraging leadership and technical skills to drive innovation and enhance customer satisfaction in dynamic environments.
Overview
14
14
years of professional experience
Work History
Team Lead/ Pc Double Agent
Geek Squad - Best Buy
10.2021 - Current
- Lead PC tech team, optimising client experiences and managing inventory
- Specialise in computer repairs and network technology, ensuring top-tier service delivery
General Manager
Cube Smart
06.2018 - 10.2021
- Oversaw 46,000 sq ft property maintenance, ensuring pristine conditions
- Trained and guided team of 4, surpassing revenue goals and winning awards
- Handled inventory, banking, and risk management, ensuring financial integrity
- Facilitated client transitions and auctions, maintaining operational efficiency
- Executed daily collection calls, enhancing account management and awareness
- Led team to achieve multiple 'Store of the Month' awards, including best performance in revenue and insurance in the division in 2019 and 2020
Assistant Sales Manager
Best Buy
06.2016 - 06.2018
- Led sales team, achieving over $20M in annual revenue through strategic leadership
- Enhanced expertise and satisfaction by training for Samsung, LG, Sony, Bose, and Sonos experience centers
- Managed inventory and pricing, ensuring optimal stock levels and competitive strategies
- Generated $5M in personal sales, consistently exceeding performance benchmarks
- Interviewed and trained new hires, fostering a skilled and knowledgeable workforce
- Demonstrate in depth knowledge of Samsung products while achieving 100% in customer satisfaction
- Consistently meet daily, weekly, monthly and quarterly revenue sales goals set by Samsung
- Spearheaded sales initiatives, consistently surpassing $1 million in annual personal sales revenue
- Cultivated deep product knowledge, maintaining 100% customer satisfaction
- Analysed market trends to optimise sales strategies, consistently meeting and exceeding quarterly revenue targets set by Samsung
Home Theater Samsung Expert
Best Buy
10.2014 - 06.2016
- Educated customers on paint mixing, hardware and plunging
- Assisted customers in finding materials they need to complete their renovations
- Unpacked pallets and stock shelves with new products
- Insure exceptional customer services while providing customers with product knowledge
Paint Department Associate
Home Depot
08.2013 - 09.2014
- Improved paint department efficiency by streamlining inventory management and organization processes.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
Restaurant Cook Float
Deleware North Food Companies
06.2011 - 09.2013
- Managed cash drawer accuracy, ensuring balanced transactions daily
- Efficiently processed customer orders and delivered meals promptly
- Maintained cleanliness standards throughout stadium facilities
- Prepared and cooked diverse menu items across multiple restaurants
- Enhanced team collaboration to improve food service operations
Education
Completed 1 year and 5 months of coursework - business management
University of Akron Main Campus
Akron, OH12.2012
High School Diploma -
Jane Addams Business Career Center
Cleveland, OH06.2011
Skills
- Leadership
- Customer Service
- Conflict Resolution
- Risk Assessment
- Sales
- Marketing
- Inventory Management
- Time management
- Team Management
- Account Management
- Shift management
- Training
- Problem Solving
- Technical Support
- Revenue Generation
- Product Knowledge
- Business Development
- Strategic Planning
- Networking
- Proficient in Microsoft Office Suite
Awards
- Multiple 'Store of the Month' awards - Cube Smart
- 2 times best performance in revenue and insurance - Cube Smart
- Sales person of the year 2015-2017 - Best Buy
- $2 Million dollar sales club - Best Buy
- Leader in Geek Squad Protection attach rate 2017 - Best Buy
- Multiple Store of the month - Best Buy
Timeline
Team Lead/ Pc Double Agent
Geek Squad - Best Buy
10.2021 - Current
General Manager
Cube Smart
06.2018 - 10.2021
Assistant Sales Manager
Best Buy
06.2016 - 06.2018
Home Theater Samsung Expert
Best Buy
10.2014 - 06.2016
Paint Department Associate
Home Depot
08.2013 - 09.2014
Restaurant Cook Float
Deleware North Food Companies
06.2011 - 09.2013
Completed 1 year and 5 months of coursework - business management
University of Akron Main Campus
High School Diploma -
Jane Addams Business Career Center