Kristen OBrien
828 Fordham St. Delran,NJ
Summary
Proven leader at Amazon, adept in warehouse operations and training, enhanced efficiency through ICQA processes, and mentored staff towards career growth. Excelled in problem-solving and time management, significantly improving workflow and safety standards. Achievements include mentoring for career advancement and implementing strategic improvements, showcasing a blend of hard and soft skills.
Overview
11
11
years of professional experience
Work History
ICQA Warehouse Associate
Amazon ACY2
04.2024 - Current
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Was interviewed and determined Inclined for process assistant as of Oct. 2024.
Process Assistant
Amazon ABE8
08.2019 - 08.2023
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Inbound Problem Solver
Amazon ABE8
09.2016 - 08.2019
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
- Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
Assistant Store Manager
7-eleven
01.2014 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Education
Associate of Science - Health Care Administration
Rowan College At Burlington County
Mount Laurel, NJ05-2027
Skills
- Order picking
- Warehouse operations
- Training and mentoring
- Deadline management
- Cycle counting
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Warehouse safety
- Verbal and written communication
- Punctual and dependable
Affiliations
- Amazon Associate Activities Committee.
Timeline
ICQA Warehouse Associate
Amazon ACY2
04.2024 - Current
Process Assistant
Amazon ABE8
08.2019 - 08.2023
Inbound Problem Solver
Amazon ABE8
09.2016 - 08.2019
Assistant Store Manager
7-eleven
01.2014 - 08.2016
Associate of Science - Health Care Administration
Rowan College At Burlington County
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