Arline Matos King
Cleveland,OH
Summary
Bilingual customer service expert with a proven ability to enhance satisfaction through efficient problem resolution and effective communication. Skilled in administrative support and cross-functional collaboration.
Dedicated bilingual customer service representative with over 8 years of experience in resolving inquiries and improving service delivery. Strong administrative support and data entry accuracy contribute to fostering customer loyalty and trust.
Results-driven professional with extensive experience in bilingual customer service. Recognized for exceptional problem-solving abilities and cross-functional collaboration, aiming to enhance customer satisfaction and drive operational efficiencies.
Overview
17
17
years of professional experience
Work History
Bilingual Customer Service Representative
Medical Mutual Of Ohio And Its Family Of Companies
Cleveland, OH
07.2017 - 12.2025
- Delivered exceptional bilingual support to customers via phone, email, and chat channels.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new staff on company policies and customer service protocols.
- Collaborated with team members to develop strategies for improving service delivery.
- Managed escalated issues by applying conflict resolution techniques effectively.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Bilingual Patient Account Representative
Medassist
Westlake, OH
07.2015 - 03.2016
- Managed patient account inquiries, ensuring timely resolution and high satisfaction levels.
- Processed insurance claims efficiently, verifying accuracy of billing information.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Document Review Specialist
Private School Aid Services
Westlake, OH
01.2014 - 06.2014
- Analyzed and reviewed documents for compliance with regulatory standards.
- Collaborated with team members to enhance document review processes.
- Email correspondence, answering and making calls to parents to see if eligible for private school aid
Bilingual Customer Service Representative
Revol Wireless
Seven Hills, OH
02.2009 - 10.2013
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Streamlined communication processes between departments to enhance information flow.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Technical Support
- Retail Store Support
- Inventory load
Education
GED -
Max Hayes High School
Cleveland, OH07-1996
Skills
- Fluent bilingualism
- Customer service Excellence
- Problem-solving
- Administrative Support
- Correspondence & Reporting
- Cross-Functional Collaboration
- Data Entry Accuracy
Languages
Spanish
Timeline
Bilingual Customer Service Representative
Medical Mutual Of Ohio And Its Family Of Companies
07.2017 - 12.2025
Bilingual Patient Account Representative
Medassist
07.2015 - 03.2016
Document Review Specialist
Private School Aid Services
01.2014 - 06.2014
Bilingual Customer Service Representative
Revol Wireless
02.2009 - 10.2013
GED -
Max Hayes High School