Dianne Lopez
Des Moines,IA
Summary
Dedicated customer service representative with expertise in CRM and payment processing. Known for exceptional bilingual communication skills and a collaborative approach to improving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Moms Meals
Des Moines, IA
03.2025 - Current
- Resolved customer inquiries in English and Spanish, enhancing communication and service quality.
- Collaborated with team members to streamline processes for improved response times.
- Managed order processing and tracking through CRM software, ensuring accuracy in delivery schedules.
- Provided training support to new hires, fostering a collaborative team environment.
Bank Teller
West Bank
Des Moines, IA
05.2023 - 03.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Managed cash drawers, maintaining accurate records of daily transactions and balancing discrepancies promptly.
- Educated clients on banking products and services, promoting financial literacy and informed decision-making.
Cashier
Tastey Tacos
Des Moines, IA
03.2022 - 05.2023
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on register operations and store policies.
- Resolved customer inquiries and complaints to improve satisfaction and retention.
Education
High School Diploma -
Abraham Lincoln High School
Des Moines, IA05-2022
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- [Language] translation
- Customer support
- Call center experience
- Payment processing
- Document translation
- Account management
- CRM systems
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Moms Meals
03.2025 - Current
Bank Teller
West Bank
05.2023 - 03.2025
Cashier
Tastey Tacos
03.2022 - 05.2023
High School Diploma -
Abraham Lincoln High School