B. Christine Ridgley
Frederick,MD
Summary
Accomplished and energetic administrative professional with a solid history of working in high-volume customer service environment of record keeping and office management keeping a strong attention to detail. I have experiences maintaining patient records, both electronic and hard copy, including scheduling appointments, messages, and outgoing/incoming correspondence. I utilize automated daily to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties. Through experience has developed the ability to handle crises situations with delicacy by employing perception and situational discernment.
Overview
25
25
years of professional experience
Work History
Medical Records Clerk
Monocacy Health Partners, Frederick Memorial Hospital
Frederick, MD
01.2013 - Current
- Patient-focused Medical Records Clerk with more than three years' experience working in a busy medical facility serving diverse populations, provides customer service and operational support to medical staff for four satellite facilities.
- Performed clerical tasks such as photocopying, faxing, scanning, indexing, mailing, sorting/distributing documents and scheduling patients.
- Proficient with Personnel Health files/charts and maintained accurate filing system though the use of the Nextgen Healthcare Information Systems to automate patient records management.
- Work closely with Health Care Professionals with maintaining patients laboratory results, electromagnetic radiation -Xray, surgery and results of diagnostic test.
- Ensured the consistent compliance of patient confidentiality at all times throughout the practice by adhering to accountability laws.
- Communicated effective with star and patients regarding heath care needs.
- Keep records of materials filed or removed, using computers.
- Gather materials to be filed from clinics, employees and from satellite offices.
- Enter document identification categories into systems in order to determine locations of documents to be retrieved.
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronologically, alphabetical, or numerical order.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Administrative Assistant
Nuclear Regulatory Commission (NRC)
Rockville, MD
01.2005 - 08.2010
- I coordinate daily functions and provided administrative support for the department.
- Scheduled appointments.
- Performed record keeping and clerical functions.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Identify and classify documents or other electronic content according to characteristics such as security level, function, and metadata.
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Front Desk Receptionist/ Administrative Assistants
National Interest Security Company (NISC) Formerly Technology Management Services (TMS)
Gaithersburg, MD
01.2001 - 01.2010
- Managed office activities and provided comprehensive administrative support.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule appointments and maintain and update appointment calendars.
- Perform administrative support tasks, such as proofreading.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Keep a current record of staff members' whereabouts and availability.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Arrange conference, meeting, or travel reservations for office personnel.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Train and assist staff with computer usage.
- Prepare conference or event materials, such as flyers or invitations.
Education
Associate of Arts - Psychology
Lord Fairfax Community College - Middletown Campus
Middletown, VASkills
- Medical and Dental Terminology
- Patient Confidentiality
- Clerical
- Active Listening
- Speaking
- Critical Thinking
- NextGen Healthcare Information Systems
- Electronic Health Record (EHR)
- Schedule Management
- Writing
- Customer and Personal Service
- Administration and Management
- Judgment and Decision Making
- Reading Comprehension- Proofing
Timeline
Medical Records Clerk
Monocacy Health Partners, Frederick Memorial Hospital
01.2013 - Current
Administrative Assistant
Nuclear Regulatory Commission (NRC)
01.2005 - 08.2010
Front Desk Receptionist/ Administrative Assistants
National Interest Security Company (NISC) Formerly Technology Management Services (TMS)
01.2001 - 01.2010
Associate of Arts - Psychology
Lord Fairfax Community College - Middletown Campus