Summary
Work History
Education
Skills
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Benjamin Church

Flower Mound,TX

Summary

Adaptable and enterprising restaurant manager with solid industry background and proven expertise in building and leading successful teams. Excellent reputation for upselling product and improving customer satisfaction. Talented problem-solver ready to back up fellow employees at any time. Always ready to learn and receive feedback from colleagues. Attentive to the needs of customers and employees.

Work History

Restaurant Manager

Texas Roadhosue
Northlake, TX
10.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed business plans to promote profitable food and beverage sales.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Registered Behavior Technician

Rose Street Spectrum
Wichita Falls, TX
08.2019 - 08.2021
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Supported client using principles of applied behavior analysis.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Offered active guidance to families adjusting to life with loved one on autism spectrum.

Server

Texas Roadhouse
Wichita Falls, TX
09.2016 - 10.2021
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.


Education

High School Diploma -

Wichita Falls High School
Wichita Falls, TX
05.2019

Skills

  • Money Handling
  • Customer Retention
  • Front of House Management
  • Active Listening
  • Customer Service Best Practices
  • Management of Financial Resources
  • P&L Responsibility
  • Suggestive Selling

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Benjamin Church