Your Name
Summary
Visionary and motivated individual with more than 32 years working as Managing Leader for Retail Organizations and 3 years accomplished Real Estate Agent. Strengths in human resources with drive for helping employers recruit, develop and retain qualified candidates. Strategic planning, efficiency, and team building. Fluent in English and Spanish.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Macy's/Store Market Manager
Pure Hockey
04.2015 - Current
- Managed nine LensCrafters Optique locations in a multi-unit, cross-functional environment encompassing retail, lab and
doctor services with a total sales volume of $7.0 Million - Implemented performance review and motivational strategies to elevate HR team results and enhance marketing campaigns.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 22 new employees.
- Served as an Eye Med Captain educating potential customers on their company vision benefits.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collected weekly analysis of the business, creating and communicating clear action plans to optimize results while developing succession and promotion paths for all staff.
- Worked diligently to resolve customer complaints, promoting loyalty and enhancing operations.
- Monitored and handled employee claims, including performance-based and harassment incidents.
- Increased Comp sales results by 7.5% over the previous year.
- Collaborated with senior executives in home office to recruit Optometrists for dark locations including the
negotiation of lease contracts. - Proven sales results of +30.4% Comp with Sales over $850K at one location (2015-2018).
Store Manager
The Hertz Corporation
01.2015 - 04.2015
- Recruited, interviewed, hired and trained part-time and full-time employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured store operations were consistent through responsible fiscal management of budgets to meet/exceed payroll goals.
Retail Store Manager
Pier One Imports
07.2011 - 01.2015
- Recruited, trained and supervised 22+ sales and stock associates.
- Managed all aspects of store operations, including organization, maintenance, payroll, schedules and purchasing functions.
- Multiplied earnings through sales goal while achieving 8 straight quarters of bonus over a 2-year period in 3 different locations.
- Awarded the title of #1 out of 12 stores in the region and 30th in the company for fiscal year 2012-2013
- Attained 23% over target planned sales during the 2011 holiday, realizing title of “#1 Store in the Region in Sales”
Education
Bachelor of Science - Business Administration
Miami Dade College
Miami, FL04.2021
Skills
- Recruitment strategies
- Staff recruiting and retention
- Training and Development
- Compensation and benefits
- Payroll coordination
- Relationship building and management
- Strategic thinker
- Succession planning
- Compensation Structuring
- Conflict Resolution
- Accounting and finance
Certification
National Association of Realtors and Miami Association of Realtors - 2019-2023
Additional Information
MS Office, G-Suite, SAP, Citrix, PeopleSoft, TeamWorks, & Kronos
Affiliations
Southern Intercollegiate Athletic Conference
- College Football Official- Division II
Greater Miami Athletic Conference
- High School Football and Basketball Official
Timeline
Macy's/Store Market Manager
Pure Hockey
04.2015 - Current
Store Manager
The Hertz Corporation
01.2015 - 04.2015
Retail Store Manager
Pier One Imports
07.2011 - 01.2015
Bachelor of Science - Business Administration
Miami Dade College