KALEIGH MARTIN
Tucson,US
Summary
Eager and Experienced leader, motivated to consistently deliver high quality results. Over 5 years in Customer service, cash handling, fast paced environments and supervising. Strong verbal and written communication skills that allow me to engage with customers, staff, and management efficiently.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Tucson, AZ
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Ability to work well under pressure with high customer traffic.
- Knowledge of health, safety, and hygiene in the retail environment.
- Ability to Multitask- juggling jobs such as taking orders, making drinks, heating food, ringing up customers and answering product questions.
Server
Coyote Pause Cafe
02.2023 - 08.2023
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible
- Operated POS terminals to input orders, split bills, and calculate tools
- Checked with guests to get feedback on food served, resolve any issues, bring additional items and refill beverages.
BOH production
Hub Ice Cream Parlor
03.2022 - 12.2022
- Taking inventory and making sure set pars are met for a functional work environment
- Using daily system logs to document production information
- Organized wholesale orders and assisted in accounting for product and delivery to wholesale customers
- Following recipes step by step to created inclusions, cookies, novelties, and ready to eat treats
- Following written directions to make ice cream from scratch, including pasteurizing and churning.
FOH Supervisor/ Server
Hub Ice Cream Parlor
03.2021 - 12.2022
- Scooped ice cream to fill customers orders
- Provide samples and recommendations
- Greeted customers, provided service in a high paced environment, while managing financial transactions completely
- Trained multiple new employees to meet job expectations
- Counted cash on hand, at shift change, opening and closing to determine shortages or overages
- Positioned skilled staff in key areas throughout shift to optimize productivity
- Handled escalated customer concerns and emergencies
- Assisted upper management with daily operations to meet standards of service, quality and product pars
- Created opening and closing check sheets for employees to meet the facilities standard
- Assisted general manager with operations, game plan and company goals.
Crew Member
Dairy Queen (Treat)
06.2019 - 01.2021
- Prepared treats according to recipe, requests, health and safety standards and procedures
- Completed opening and closing procedures to include cleaning and sanitation of equ and facility
- Working the POS system/cash register and drive-thru window
- Work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer.
Education
Cholla High School
Tucson, AZ01.2021
Skills
- Adaptability
- Active Listening
- Attention to Detail
- Calm under Pressure
- Cash Handling
- Creativity
- Conflict Resolution
- Communication skills
- Customer Service
- Engaging personality
- Giving direction
- Leadership
- Menu memorization
- Multitasking
- New hire training
- Organization
- Speedy and efficient
- Time management
Timeline
Barista
Starbucks
09.2023 - Current
Server
Coyote Pause Cafe
02.2023 - 08.2023
BOH production
Hub Ice Cream Parlor
03.2022 - 12.2022
FOH Supervisor/ Server
Hub Ice Cream Parlor
03.2021 - 12.2022
Crew Member
Dairy Queen (Treat)
06.2019 - 01.2021
Cholla High School