Latoya Sammons
Wilmington,DE
Summary
Dedicated Receptionist with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk
Center For Interventional Pain And Spine
Wilmington, Delaware
02.2020 - 10.2021
- Facilitated daily administration functions, including customer service, patient scheduling and inventory management.
- Greeted and checked-in patients
- Coordinated multiple physicians' schedule to maintain patient flow
- Used EHR software to manage records and files.
- Analyze health insurance benefits and verify eligibility
- Processed requests for medical records
- Reconciled billing at end of day
Package Delivery Driver
UPS
Newark, Delaware
10.2019 - 01.2020
- Assessed customer drop-off locations to identify safest areas to leave packages; strategically placing packages to prevent theft
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts
- Completed on-time deliveries by choosing best and most efficient routes
- Handled packages carefully, observing indications on packaging of fragile or hazardous content
- Completed rush deliveries on tight timetables to satisfy customer needs
- Lifted, lowered and carried packages typically weighing 30 pounds or more throughout regular course of delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Dietary Clerk
Brandywine Nursing & Rehabilitation Center
Wilmington, Delaware
03.2019 - 08.2019
- Acted as liaison on behalf of department with nurses, dietitians and patients in provision of nutritional care
- Organized and planned medical nutrition therapy for 75 patients and residents
- Accessed computerized systems to review, verify and record information from source documents,
- Reviewed invoices for discrepancies or missed items
- Sorted, prioritized and processed invoices for payment
- Scheduled interviews for prospective employees
- Generated monthly residential nutritional census.
Dietary Aide
Christiana Care
Wilmington, Delaware
12.2016 - 02.2019
- Received promotion within four months of hire; knowledge of regular and therapeutic diets along with feeding aides
- Assembled and served accurate patient meal trays while adhering to sanitation regulations
- Coordinated with cooks, clerks and dietitians to comply with diet specifications and correspond to patients selected menu
- Ensured food was served and stored at proper temperatures
- Reported any health and safety hazards.
Education
High School Diploma -
Brandywine High School
Wilmington, DE06.2008
Skills
- Multitasking
- Data Entry
- Database Software
- Customer Resolution
- Conflict Resolution
- Time Management and Organization
- Detail-Oriented
- Microsoft Office Suite
- Team player
Certification
- Bookkeeper Certification, National Association of Certified Public Bookkeepers - 2015
- Quickbooks, National Association of Certified Public Bookkeepers - 2016
- Payroll Certification, National Association of Certified Public Bookkeepers - 2016
Timeline
Front Desk
Center For Interventional Pain And Spine
02.2020 - 10.2021
Package Delivery Driver
UPS
10.2019 - 01.2020
Dietary Clerk
Brandywine Nursing & Rehabilitation Center
03.2019 - 08.2019
Dietary Aide
Christiana Care
12.2016 - 02.2019
High School Diploma -
Brandywine High School