Jennifer Ellsworth

Douglas W. Ankrom, M.D.

Sonora, CA

01.2023 - 10.2024

Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Processed referrals for specialist care when requested by physicians or patients.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Called patients to confirm scheduled appointments and obtain additional details.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Scheduled tests, lab work or x-rays for patients based on physician orders.