Denise Malone-Cash
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive enterprise success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EMPLOYEE RELATIONS & COMPLIANCE MANAGER
PCAOB
Washington, D.C
05.2022 - Current
- Led complex investigations independently and collaborated with cross-functional teams to ensure fair and timely handling of investigations/disciplinary processes, as well as documenting best practices.
- Effectively lead HR Business Partners and division leaders, ensuring adherence to compliance standards.
- Counsel on policy decisions, uncovered emerging risk areas, and established plans for mitigating risks.
- Serves as Project Manager, partnering with the appropriate teams to create, implement and revise processes and system enhancements to ensure compliance with federal, state, county and city employment laws and regulations and/or HR policies.
- Created a centralized SharePoint library repository to optimize accessibility and transparency of HR policy documents.
- Enhanced compliance and efficiency in employment verification by transitioning the organization to E-Verify and electronic I-9 processing.
- Instrumental in the implementation of a new case management system that maximized operational efficiencies and optimized data management.
- Streamlined and optimized the voluntary separation and exit interview process.
- Managed various projects and initiatives pertaining to the implementation of new legislation for employment law and HR compliance.
- Analyze and manage accommodation process.
REGIONAL MANAGER, ASSOCIATE RELATIONS
Food Lion
Salisbury, NC
08.2020 - 07.2022
- Acted as a hands-on business partner in improving Associate Relations for over 19,000 team members across DE, MD, VA PA, & WV.
- Increased efficiency in addressing grievances, resulting in a 25% reduction in overturned cases through strategic action planning and thorough follow-up.
- Instructed on best practices and advised division leaders, while also conducting site visits as part of leading Associate Relations operations to guarantee accountability across the entire region.
- Developed and maintained investigation methodology to streamline and unify regional processes.
- Developed and executed strategies to boost employee engagement and foster inclusion, leading to higher rates of morale and retention.
- Provided expert advice and guidance to business partners on best practices, policies, and employment laws in collaboration with legal counsel.
- Aided General Counsel in addressing and responding to EEOC charges
- Demonstrated expertise in reporting on ER and compliance metrics, providing actionable insights to support continuous improvement efforts and inform strategic decision-making.
- Developed business case and obtained CHRO approval to implement fit for duty policy.
INTERIM, DIRECTOR EMPLOYEE RELATIONS & COMPLIANCE
Gategroup USA - Contract
Reston, VA
03.2019 - 04.2020
- Developed comprehensive training programs focused on enhancing investigation skills, grasping legal concepts, and implementing effective engagement strategies..
- Achieved a 36% reduction in I9 non-compliance through the training of the HR team and implementation of measurable processes.
- Served as a Step II Hearing Officer during grievance proceedings.
- Led development of revised SOPs and Policies to align with company's strategic goals.
- Conducted informative training sessions for managers, covering their rights and responsibilities outlined in union contracts and labor laws.
- Provided strategic thought leadership and compliance advice.
- Ensured efficient monitoring of key performance metrics for labor relations initiatives, including grievance timelines, response times, and cost-saving projects.
- Conducted training sessions on performance management, harassment prevention, and diversity..
- Partnered with Business unit HR to take preemptive action on employee concerns.
- Oversaw reasonable accommodations process.
SR. HR CONSULTANT
Association for Talent Development
Alexandria, VA
11.2018 - 02.2019
- Coordinated recruitment activities including screening applicants, scheduling interviews and conducting reference checks.
- Created reports analyzing workforce demographics, turnover rates and other metrics related to personnel performance evaluation.
- Assisted with the development of training materials for various departments within the organization.
- Identified areas of improvement in existing HR processes and developed recommendations for change initiatives.
- Provided advice on employee relations issues such as grievances, disciplinary actions, terminations and performance management.
- Prepared training materials, conducted end-user training sessions on how to use the features of the new Workday system.
HRBP/TEAM MEMBER SERVICES
Wholefoods Market
Wauwatosa, WI
10.2016 - 10.2018
- Built and sustained strong relationships with key stakeholders to align HR and business strategy, driving operational growth and delivering exceptional customer service.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 115 new employees.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Delivered coaching, mentoring, and performance feedback to employees and managers in order to assist them in reaching established goals.
- Directed staffing needs assessment, evaluated staff performance outcomes, administered training programs for skill enhancement, and implemented effective coaching measures.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Worked with business leaders to evaluate and optimize human resources policies.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Investigated complaints from employees concerning potential workplace violations or misconducts.
- Facilitated training sessions on topics such as harassment prevention, conflict management and labor laws.
- Monitored attendance records for accuracy, ensuring that all absences are properly documented according to company policy.
- Assisted in the development of policies and procedures related to employee relations matters.
DIVERSITY RECRUITER
Milwaukee Public School District - Contract
Milwaukee, WI
02.2018 - 08.2018
- Implemented proactive approach to diversity recruitment by conducting departmental outreach and forming partnerships with Historically Black Colleges and Universities (HBCUs) nationwide.
- Reviewed and analyzed company employment data, hiring practices, policies, and programs to identify and eliminate barriers hindering recruitment and advancement.
- Provided support and guidance to hiring teams, ensuring equitable recruitment process for all candidates.
- Developed business processes to enhance efficiency and effectiveness of Diversity & Inclusion programs, while monitoring the impact of diversity and institutional learning efforts.
- Utilized strategic placement of advertisements to generate a diverse candidate pool for career opportunities.
- Engaged in extensive attendance at nationwide college career fairs and networking events, consistently fostering valuable connections, recruiting top talents, and expanding the candidate pipeline.
- Supported hiring efforts domestically and internationally.
HUMAN RESOURCE OPERATIONS MANAGER
Roundy's Supermarket/Kroger
Milwaukee, WI
06.2011 - 10.2016
- Worked collaboratively with HR Director to improve key processes and procedures regionally, such as recruitment, onboarding, orientation, and policy implementation.
- Successfully managed HR strategies and goals, driving tangible results with a team of 8 dedicated HR specialists across the region.
- Supported operational teams in navigating the grievance process and resolving union grievances.
- Facilitated problem solving and conflict resolution by coordinating efforts between managers, supervisors and employees.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Directed and oversaw labor relations and compliance programs reducing grievances.
- Developed and implemented performance improvement plans and conducted performance evaluations.
- Conducted exit interviews to gauge areas of success and opportunities for improvement.
- Managed team of 8 field specialists supporting training, coaching and advising on HR best practices.
- Boosted employee feedback scores by 42% empowering staff to implement speedy resolutions of employee issues through robust internal knowledgebase and industry-leading training.
- Efficiently managed relocation of 56 employees in compliance with union contract standards, mitigating any significant impact due to store closure.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
- Assessed employee grievances, investigated issues, and recommended resolutions.
Education
MBA - Business Administration and Management
CARDINAL STRICTH UNIVERSITY
Milwaukee, WI08-2015
Bachelor of Science - Human Resources Management
CARDINAL STRICH UNIVERSITY
Milwaukee, WI12-2012
Associate of Science - Business Management
BRYANT AND STRATTON COLLEGE
Milwaukee, WI04-2008
Skills
- Regulatory Reporting
- Employee Relations
- Employee Engagement
- Diversity, Inclusion & Belonging
- Workplace Investigation
- Project Management
- Change Management
- Succession Planning
- Labor Relations
- Employee Coaching and Mentoring
- Talent Management
- Conflict Management
- Dispute Resolution
- Leadership
- Data Analysis
- Performance Management
- Confidentiality
- Policies & Procedures
Certification
- Life Coach Institute - Leadership Coach
- Cornell University - Diversity Equity & Inclusion
- EEOC Investigator
Accomplishments
- 2023 Circle of Excellence Award Recipient
- 2021 Employee Recognition Award
Affiliations
- Co- Chair Living Healthy Affinity Group (PCAOB)
- Co-Chair Disability Employee Resource Group ( Food Lion)
References
References available upon request.
Timeline
EMPLOYEE RELATIONS & COMPLIANCE MANAGER
PCAOB
05.2022 - Current
REGIONAL MANAGER, ASSOCIATE RELATIONS
Food Lion
08.2020 - 07.2022
INTERIM, DIRECTOR EMPLOYEE RELATIONS & COMPLIANCE
Gategroup USA - Contract
03.2019 - 04.2020
SR. HR CONSULTANT
Association for Talent Development
11.2018 - 02.2019
DIVERSITY RECRUITER
Milwaukee Public School District - Contract
02.2018 - 08.2018
HRBP/TEAM MEMBER SERVICES
Wholefoods Market
10.2016 - 10.2018
HUMAN RESOURCE OPERATIONS MANAGER
Roundy's Supermarket/Kroger
06.2011 - 10.2016
MBA - Business Administration and Management
CARDINAL STRICTH UNIVERSITY
Bachelor of Science - Human Resources Management
CARDINAL STRICH UNIVERSITY
Associate of Science - Business Management
BRYANT AND STRATTON COLLEGE
- Life Coach Institute - Leadership Coach
- Cornell University - Diversity Equity & Inclusion
- EEOC Investigator
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