Shalawn White
Puyallup,WA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Multiacre
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering a atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Lab Assistant
Kaiser Permanente
12.2018 - 01.2024
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Accounts Receivable Assistant
Kaiser Permanente
03.2015 - 02.2018
- Billed customers by sending statements and invoices via fax or email.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
Accounts Receivable and Billing Clerk
Providence Health & Services
10.2011 - 01.2015
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
Lab Assistant
Quest Diagnostics
09.2007 - 06.2011
- Managed specimen sample handling, receiving, storage and inventory.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
Education
High School Diploma -
Weed High School
Weed, CA07.1990
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Patient Service Representative
Multiacre
01.2024 - Current
Lab Assistant
Kaiser Permanente
12.2018 - 01.2024
Accounts Receivable Assistant
Kaiser Permanente
03.2015 - 02.2018
Accounts Receivable and Billing Clerk
Providence Health & Services
10.2011 - 01.2015
Lab Assistant
Quest Diagnostics
09.2007 - 06.2011
High School Diploma -
Weed High School
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