Bea BRANTIGAN
niagara falls,NY
Summary
Results-driven sales associate with expertise in customer engagement and payment negotiation. Proven ability to enhance customer understanding and process transactions efficiently.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dish tv
Lockport, New York
02.2014 - 02.2015
- Assisted customers in selecting appropriate Dish TV packages.
- Explained product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to address customer inquiries effectively.
- Maintained a clean and organized sales floor for optimal customer experience.
Collections Agent
Northstar
Cheektowaga, New York
08.2012 - 02.2013
- Managed customer accounts to secure timely payments and resolve outstanding balances.
- Communicated with clients via phone and email to clarify payment options and establish plans.
- Resolved disputes by investigating discrepancies and delivering accurate information.
- Documented all interactions and payment arrangements in company CRM system.
- Collaborated with team members to enhance collection strategies and processes.
Collections Agent
CFGI
Amherst, New York
03.2010 - 04.2012
- Managed customer accounts to ensure timely payment and resolution of outstanding balances.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Communicated with clients via phone and email to discuss payment options and plans.
- Documented all interactions and payment arrangements in the company's CRM system.
- Identified past due accounts and contacted account holders to arrange payment.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Resolved disputes by investigating account discrepancies and providing accurate information.
- Maintained a professional demeanor while handling challenging conversations with customers.
- Collaborated with team members to improve collection strategies and processes.
- Assisted in training new staff on best practices for collections procedures and policies.
- Developed repayment plans tailored to account holders' financial situations, facilitating timely repayments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Oversaw daily collections and accounts receivable activities, developing strategies that maximized collections and minimized aged accounts.
- Updated account status to reflect current payment arrangements. records and collection efforts.
- Followed fair debt practices and regulatory guidelines when managing the collections process.
- Followed all laws, regulations, and company policies.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Collection
Nco
Amherst, New York
01.2008 - 02.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged customers in conversation using strong interpersonal skills to enhance service experience.
- Collaborated with diverse coworkers to achieve product and service goals, addressing issues effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Coordinated with team members to meet project objectives and deadlines, ensuring timely delivery.
- Completed day-to-day duties accurately and efficiently.
Collection manager
Nafs
Williamsville, New York
09.2000 - 04.2008
- Led collections team to enhance payment recovery strategies, resulting in streamlined processes.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Created procedures for collecting past due amounts, increasing recovery efficiency.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Developed collection methods that aligned with company financial goals, contributing to overall revenue targets.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Provided training and guidance to new collections staff on best practices and company policies.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Initiated contact with customers through phone and in-person visits to facilitate payment collection. in person at personal and business locations to collect payments directly.
- Managed customer accounts, ensuring accurate billing and timely follow-ups.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Conducted thorough investigations of customer accounts and payment histories to identify discrepancies. of customer accounts and payment histories.
- Recorded and updated customer personal accounts with accurate contact information.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Received and submitted payments and applied amounts to customer balances.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Completed skip traces on customers failing to respond to collection efforts.
- Effectively negotiated restructuring of loan payments.
Education
GED -
Wilson High
Wilson, NY06-1980
Skills
- Sales transactions
- Point-of-sale systems
- Product knowledge
- Account management
- Payment negotiation
- Collections strategies
- Customer engagement
- Customer outreach
- Problem solving
- Team collaboration
- Effective communication
- Advanced communication
- Sales motivation
Timeline
Sales Associate
Dish tv
02.2014 - 02.2015
Collections Agent
Northstar
08.2012 - 02.2013
Collections Agent
CFGI
03.2010 - 04.2012
Collection
Nco
01.2008 - 02.2011
Collection manager
Nafs
09.2000 - 04.2008
GED -
Wilson High