Beanka Mims
Walgreens Pharmacy
Grand Blanc,MI
10
years of professional experience
Served in the United States Army for 8 years. I led teams of other service members and successfully completed required indoor and field training. I have won awards and medals for my service and time in service.
I have served the community in food service, the medical field, banking support and many other areas over the last 17 years. Overtime I have gained experience that I've been able to apply in every position I have held which I will continue to do in the future.
Work History
Centralized Services Specialist
1 Year 1 Month- Handles inbound and outbound calls to support program services.
- Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
- Resolves claim rejections related to eligibility, coverage and other issues by investigating discrepancies and taking action.
- Acts as the primary liaison between patients, medical offices and healthcare carriers to resolve coverage and billing disputes.
Patient Services Representative
4 Years 1 Month- Provided compassionate, high level support to pharmacy members, addressing inquiries regarding prescriptions and insurance coverage to improve healthcare access.
- Educated customers on and enrolled members in pharmacy benefits and digital tools to enhance their experience on inbound and outbound calls.
Patient Access Specialist
8 Months- Supported physicians and staff confirming insurance eligibility and authorization requirements, improving processing accuracy.
- Entered customer information into databases, CRM systems or spreadsheets.
- Managed patient interactions, scheduling and inquiries with empathy and accuracy to ensure a positive experience.
- Served as the primary liaison between patients, medical providers and healthcare carriers and field representatives to meet service needs.
Culinary Specialist
8 Years- Led a team of 28 personnel in preparing 600 meals twice daily in high volume, high stress environments, ensuring compliance with strict USDA food regulations.
- Managed inventory and ordered food supplies for Garrison dining facilities.
- Operated, maintained and sanitized field kitchen equipment in challenging environments, ensuring 100% operational readiness.
Deposits Representative
1 Year 5 Months- Processed daily deposits, ACH files, wire transfers, and additional payments.
- Reviewed, approved, and processed images of checks submitted by business customers utilizing digital tools.
- Handled phone/email inquiries from clients regarding mobile banking, and account issues.
Education
- Elementary Education
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Scheduling appointments
Medical terminology
Document filing
Conflict resolution
Electronic health records
Queue management
Problem-solving
Team leadership
Attention to detail
Timeline
Centralized Services Specialist
Walgreens Pharmacy
08.2025 - CurrentRead More
Patient Access Specialist
TekSystems (Government Contractor)
09.2024 - 05.2025Read More
Deposits Representative
TTEC
09.2022 - 02.2024Read More
Patient Services Representative
CVS Pharmacy
08.2022 - 2023Read More
Culinary Specialist
U.S Army, Michigan Army Nation Guard
04.2016 - 04.2024Read More
Eastern Michigan University
from Elementary Education
Read More