Driven by a goal-oriented approach, I excelled at RK Supply by enhancing client retention and sales through expert customer engagement and relationship management. My tenure at Breitburn Operating and Golf Headquarters Of Midland further honed my skills in account management and sales proficiency, achieving significant business growth and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Account Representative
RK Supply
02.2019 - Current
Increased client retention, consistently maintaining strong relationships with key accounts.
Devised tactics to grow customer base and boost sales.
Contacted customers to assess satisfaction and current needs.
Attended monthly sales meetings and quarterly sales trainings.
Provided training for new Account Representatives, sharing best practices for client engagement and retention.
Supported customer satisfaction through regular follow-up and communication.
Built relationships with customers and community to promote long term business growth.
Managed approximately 50-125 incoming calls, and emails per day from customers.
Oilfield Pumper
Breitburn Operating
02.2017 - 09.2018
Performed troubleshooting on malfunctioning equipment, ensuring timely resolutions that minimized production delays.
Participated in emergency response drills to ensure preparedness for potential incidents on-site, enhancing overall safety culture within the team.
Ensured safety standards were met by conducting thorough inspections and implementing corrective actions when necessary.
Managed multiple wells simultaneously, prioritizing tasks based on need and urgency levels while maintaining optimal production results.
Assisted in minimizing environmental impact through careful monitoring of emissions and leaks, promptly addressing any issues found.
Assistant Store Manager
Golf Headquarters Of Midland
01.2002 - 01.2017
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Marketing
Wayland Baptist University
Plainview, TX
High School Diploma -
Andrews High School
Andrews, TX
03.1999
Skills
Customer Engagement
Customer Relationship Management
Account Management
Sales proficiency
Goal-Oriented
Timeline
Account Representative
RK Supply
02.2019 - Current
Oilfield Pumper
Breitburn Operating
02.2017 - 09.2018
Assistant Store Manager
Golf Headquarters Of Midland
01.2002 - 01.2017
Marketing
Wayland Baptist University
High School Diploma -
Andrews High School
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