Beatrice Aulwes
Eugene
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in supervising, resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings. 2+ years in supervisor positions, coordinating events and creating daily agendas. Unofficial bartending experience at family owned bar. Great communicative skills and problem solving skills.
Overview
4
4
years of professional experience
Work History
Memeber Service Representative
Crunch Fitness
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Camp Supervisor
Pedalheads Bike Camps
06.2024 - 09.2024
- Enhanced camper experience by developing and implementing engaging activities and programs.
- Managed program operations by communicating with and holding staff accountable to responsibilities.
- Led and coached instructors in program delivery through demonstration, observations and follow-up.
- Supervised staff members for efficient operation and seamless coordination during camp sessions.
- Organized schedules, allocating appropriate resources for various activities throughout the day.
- Led groups of children safely through variety of camp activities.
- Provided leadership in emergency situations in accordance with guidance and policy.
- Developed relationships with parents, providing regular updates on their child''s progress at camp.
- Served as a liaison between the camp director, counselors, support staff, parents, and other stakeholders for effective communication.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
Camp Counselor
Trackers Earth
06.2023 - 09.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Created daily lesson plans and activities
- Drove a schoolbus with an attached boat trailer
- Driving skills
- Trailer operation skills
- Boating instructor
Smoothie Barista
Jamba Juice
09.2021 - 09.2022
- Prepared and served juices and blended drinks.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
- Created quality beverages for customers following recipes and presentation standards.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
- Operated POS system for quick order entry and cash drawer accuracy.
- Communicated special requests and coordinated daily tasks working with teammates.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Elementary Education
University of Oregon
Eugene, OR06-2026
Skills
- Customer service
- Relationship building
- Financial transactions
- Dispute resolution
- Product sales
- Point-of-sale system
- Calm and professional under pressure
- Sales expertise
- Supervising experience
- Management experience
- Positive attitude
- Problem solving
Timeline
Memeber Service Representative
Crunch Fitness
10.2024 - Current
Camp Supervisor
Pedalheads Bike Camps
06.2024 - 09.2024
Camp Counselor
Trackers Earth
06.2023 - 09.2023
Smoothie Barista
Jamba Juice
09.2021 - 09.2022
Elementary Education
University of Oregon
Similar Profiles
Robert Mchenry IVRobert Mchenry IV
Certified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch FitnessCertified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch Fitness
Joshua GrullónJoshua Grullón
Assistant General Manager at Crunch Fitness (CR Fitness)Assistant General Manager at Crunch Fitness (CR Fitness)
Wayne NoonWayne Noon
Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)
Kevin Martin JrKevin Martin Jr
General Manager at Crunch Fitness- Fitness Ventures LLCGeneral Manager at Crunch Fitness- Fitness Ventures LLC
Zane PattersonZane Patterson
Line Cook at Eugene Country ClubLine Cook at Eugene Country Club