Mariah Jenkins
South Yarmouth,MA
Summary
Dynamic customer service professional with experience at Planet Fitness and Dennis Police, adept at relationship building and issue resolution. Recognized for enhancing customer satisfaction through effective complaint handling and maintaining professionalism under pressure. Proven ability to manage financial transactions and provide empathetic support, ensuring a positive experience for all clients.
Overview
1
1
year of professional experience
Work History
Memeber Service Representative
Planet Fitness
South Yarmouth, MA
01.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Community Service Officer
Dennis Police
Dennis, MA
06.2024 - Current
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
- Used equitable strategies to fairly enforce city ordinances.
- Wrote citations for offenders and explained procedures.
- Managed administrative tasks effectively, ensuring proper record-keeping, data entry, filing, and report writing were completed accurately and promptly.
Education
Dennis Yarmouth Regional Highschool
South Yarmouth, MA06.2024
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Escalation handling
- Issue resolution
- Complaint handling
- Calm and professional under pressure
- Problem resolution
- De-escalation techniques
Timeline
Memeber Service Representative
Planet Fitness
01.2025 - Current
Community Service Officer
Dennis Police
06.2024 - Current
Dennis Yarmouth Regional Highschool