Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Beatrice Cirilo

Colton,CA

Summary

Movtivated service worker with exceptional social skills,communication abilities, and customer service background. Dedicated to following health and safety guidelines

Overview

50
50
years of professional experience

Work History

Food Service Worker

Loma Linda Medical Center
Loma Linda, CA
04.2022 - Current
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Operated dishwashing machines safely and efficiently.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Guest Service Representative

San Manuel Casino
Highland, CA
07.2019 - 09.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Cashier

Walmart
San Bernardino, CA
03.2019 - 04.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Hostess

Disneyland Park
Anaheim, CA
02.2019 - 02.2019
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Reservation Agent

Amtrak
Riverside, CA
09.1998 - 11.2018
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Followed up with customers after their stay to ensure satisfaction and address any issues.

Order Fulfillment Associate

ALPHA BETA/LUCKY MARKET WAREHOUSE
La Habra, CA
05.1975 - 05.1995
  • Processed incoming orders in a timely manner according to company standards.
  • Verified order accuracy prior to shipment. The name was Bea Aguirre. During this 20-year employment.

Education

High School Diploma -

Sonora High
La Habra, CA

Tourism And Travel Management

INTERNATIONAL AIR ACADEMY
Ontario, CA
09-1996

Skills

  • ServSafe
  • Work station sanitation
  • Team oriented
  • Food handling standards
  • Verbal and written communication
  • Work station setup
  • Positive attitude
  • Flexible schedule
  • Supply stocking
  • Time management proficiency
  • Working quickly
  • Cleaning and sanitizing
  • Dishwashing and sanitization

References

References available upon request.

Timeline

Food Service Worker

Loma Linda Medical Center
04.2022 - Current

Guest Service Representative

San Manuel Casino
07.2019 - 09.2021

Cashier

Walmart
03.2019 - 04.2021

Hostess

Disneyland Park
02.2019 - 02.2019

Reservation Agent

Amtrak
09.1998 - 11.2018

Order Fulfillment Associate

ALPHA BETA/LUCKY MARKET WAREHOUSE
05.1975 - 05.1995

High School Diploma -

Sonora High

Tourism And Travel Management

INTERNATIONAL AIR ACADEMY

Similar Profiles

CREATE PROFILE
Beatrice Cirilo