Beatrice Civil
Hollywood,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chewy
11.2020 - Current
- Customer Service Email Agent- Helping customers with multiple issues through email and inbound phone calls.
- Being able to communicate with customers and coworkers, using active listening, being patient, empathizing, and finding ways to resolve issues.
- Multi-tasking, being detail-oriented, using resources, and working independently in a fast-paced environment to assist customers.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Mentored new team members on best practices, fostering a culture of continuous improvement.
- Implemented solutions for complex issues, reducing escalation rates by enhancing resolution processes.
- Managed approximately 140 incoming calls, emails per day from customers
Modular Team Associate
Wal Mart
03.2016 - 10.2020
- Following floor plans to set fixtures and shelves in the correct position.
- Making sure that merchandise flows according to company guidelines.
- Ensuring that the correct prices are set on merchandise.
- Stocking, labeling overstock and putting items in correct bins.
- Zoning to make sure the store is neat and clean and ready for the customers to shop.
- Collaborated with team members to optimize modular assembly processes and enhance product quality.
- Managed inventory levels, ensuring timely restocking of materials for seamless operations.
Education
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL08.2025
Associate of Arts - Business Administration And Management
Hickey College
MO08.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Building rapport
Timeline
Customer Service Representative
Chewy
11.2020 - Current
Modular Team Associate
Wal Mart
03.2016 - 10.2020
Bachelor of Arts - Psychology
The University of West Florida
Associate of Arts - Business Administration And Management
Hickey College