Encompass
Beatrice Eachus
Technical Support Representative
Burlington,NC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Charter Communications, Spectrum
Greensboro, NC
03.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to various technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference during 35-50 calls per day.
Compliance Analyst - Adverse Action Specialist
Guaranteed Rate
Chicago, IL
02.2021 - 10.2022
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Managed 30-50+ files per day.
Notary Public - Sales Associate/Asst Manager
Mowlason Corporation Operating As The UPS Store
GREENSBORO, NC
08.2015 - 02.2021
- Looked for signs of fraud or coercion.
- Trained and mentored junior staff on customer service and sales strategies and techniques.
- Managed customer relations through communication and helpful interactions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked effectively in fast-paced environments.
- Completed daily logs for management review.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed over 100 customer interactions per day.
Senior Travel Agent
AAA CAROLINAS
Greensboro, NC
03.2016 - 03.2020
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Established and maintained relationships with customers and vendors.
- Increased sales and customer service experience through creative solutions and dynamic teamwork.
- Supervised others and provided on-the-job training.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Member of Travel Advisory Board for 2 years.
Education
High School Diploma -
Greater Works Academy
US 05.2001 -
Skills
Computer Skills
Software
Salesforce
DocuSign
Apollo
Business VoIP
Microsoft Suite
Timeline
Technical Support Representative
Charter Communications, Spectrum
03.2023 - Current
Compliance Analyst - Adverse Action Specialist
Guaranteed Rate
02.2021 - 10.2022
Senior Travel Agent
AAA CAROLINAS
03.2016 - 03.2020
Notary Public - Sales Associate/Asst Manager
Mowlason Corporation Operating As The UPS Store
08.2015 - 02.2021
High School Diploma -
Greater Works Academy
05.2001 -
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