Tameka Williams

• Assist customer with technical issue related to iOS and MacOS
• Troubleshoot customer inquiries related to software and hardware issues.
• Collaborated with other departments such as sales, marketing, engineering., as required.
• Developed system documentation, user manuals, FAQs, troubleshooting guides.
• Utilized remote access tools to connect remotely with customers' systems when necessary.

• Initiate contact with patients/caregivers to coordinate timely delivery of their prescription
• Ensure all new referrals are contacted within program-required time frames
• Work in conjunction with assigned Clinical Directors and the Quality Assurance Supervisor to communicate productivity gaps and quality as it pertains to scheduling
• Compile, sort, and verify the accuracy of data before it is entered
• Accurately document results into the system
• Quickly understand and analyze customer needs
• Transfer schedule calls to Pharmacist upon patient request and ensures documentation is entered into the system
• Initiate contact with patients/caregivers to obtain additional insurance and processing information for the successful completion of benefits verification process, as needed
• Compiled information from patients and caregivers or family members to identify care concerns.

• (H&R Block DIY) Ensure that all calls adhere to the quality guidelines set forth by the client and Everise
• Constantly monitoring the associates' transactions, scoring these monitors, and providing active personal coaching.

9/23/2020 -02/09/21

(ICON)

• Tracking exercise equipment for customers

02/10/21 - 05/26/21

(Maximus- California Vax)

• Scheduling California residents covid vaccines in or around their surrounding areas.

05/27/21 - 12/26/21

(Centene Wellcare Medicaid NC)

• Assisting callers that call in with changing their PCP
• sending out new insurance cards
• Managing addresses
• checking to see why medications has been denied
• checking Prior Authorization, and more.

• Working the grit blaster sand blasting grit off the wires that are for defrosting airplanes.
• Also working in the screening room assembling the wires that need be grit blasted

• Assisting federal participants in filing claims and enrollment
• Checking the status of their claims, making sure they can carry over their remaining balance.
• Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.

• Assisting customers in filling prescriptions and having them delivered to homes
• Contacting doctors
• Faxing new prescription

• Inspecting and packaging syringes