Beatrice Patterson
Cleveland,OH
Summary
Dynamic Area Supervisor at Ross Dress for Less with proven expertise in team management and employee engagement. Successfully reduced turnover by fostering a positive work environment and enhancing staff development. Skilled in cash handling and conflict resolution, ensuring operational excellence and customer satisfaction across multiple locations.
Overview
17
17
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
05.2024 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Key Holder
Roses Express
04.2022 - 04.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Enrollment Specialist
Catholic Charities Headstart
02.2021 - 03.2022
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Enhanced customer satisfaction with personalized enrollment assistance.
Bartender
Shannassie's Roll Call
09.2008 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
GED - Regular Education
Max Hayes High School
Cleveland, OH08.2005
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Quality control
- Program leadership
- Brand awareness
- Risk management
- Directing workers
- Employee engagement
- Customer service oversight
- Leadership development
- Multitasking and prioritizing
- Scheduling and Time-tracking
- Goal setting and achievement
- Staff coaching and training
- Cash handling and reconciliation
- Employee training
- Flexible work schedule
- Adaptable to changing demands
- Delegation and supervision
- Performance monitoring
- Relationship building
- Customer service management
Timeline
Area Supervisor
Ross Dress for Less
05.2024 - Current
Key Holder
Roses Express
04.2022 - 04.2024
Enrollment Specialist
Catholic Charities Headstart
02.2021 - 03.2022
Bartender
Shannassie's Roll Call
09.2008 - 08.2018
GED - Regular Education
Max Hayes High School
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