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BEATRICE RATCLIFF
Apple Valley,CA
Summary
I am an Office Assistant / Customer service oriented worker, who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Professional phone etiquette Excellent communication skills . Works well under pressure.
Overview
11
11
years of professional experience
Work History
Sales Associate
TJX Companies
Hesperia, CA
01.2025 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Wakefield&Assoc
Jefferson City, MO
03.2019 - 11.2022
- Obtained the necessary signatures on "Release of Information" forms to obtain medical and treatment records from other service providers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Administration Officer
Perfected Family Inc
Jefferson City, MO
12.2014 - 02.2019
- Oriented
- HIPAA compliance
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Targeted new customers to grow geographic reach and increase revenue.
Education
High School Diploma -
Ruben Salazar High school
Pico Rivera, CASkills
- Policy and Procedure Adherence
- Managing Multiple Tasks
- Computer Proficiency
- Call Center Operations
- Customer service
- Data Evaluation
- Payment processing
- Shipping and Receiving Understanding
- Calm and Professional Under Pressure
- Teamwork and collaboration
Timeline
Sales Associate
TJX Companies
01.2025 - Current
Customer Service Representative
Wakefield&Assoc
03.2019 - 11.2022
Administration Officer
Perfected Family Inc
12.2014 - 02.2019
High School Diploma -
Ruben Salazar High school