BEATRICE WHALEY

• Oversee team of 20+ employees.
• Ended Q2 2023 up 20% ($24,990) to plan.
• Fully utilized developmental articles to increasedaily coaching conversations and business acumen of assistant managers and sales team.
• Design displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands

• Implemented strategies to increase customer service satisfaction ratings by 11.3%.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Led Omni initiatives of store; including successfully executing curbside pickup.
• Coordinated with other departments to maintain streamlined and productive workflow

Store Manager 03/2016-02/2018

• Utilized strong leadership and motivating skills to increase average client sales of 11.7% to 68.2%
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
• Analyzed and interpreted store trends with FreshBooks and Zendesk to facilitate planning.

Keyholder 06/2014- 03/2016

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Performed category maintenance by rotating products according to company product rotation policy.

Sales Associate 11/2013-06/2014

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.