Cheyenne Stevenson
Nampa,ID
Summary
Achievement-oriented Floor Supervisor proficient in Retail Merchandising, Customer Service, and Team Leadership. Analytical problem-solver with excellent critical thinking skills and a meticulous, well-organized approach. Ready to bring 3 years worth of experience in Retail to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Customer Service/Selling Floor Supervisor
Burlington
Nampa, ID
09.2020 - Current
- Built product displays and placed appropriate signage for merchandise.
- Displayed and organized merchandise for optimal selling, rotating out featured merchandise according to company planograms.
- Adhered to and reviewed current and upcoming sales floor plans to maximize profits.
- Audited and processed faulty, damaged, or un-priced merchandise according to company guidelines.
- Assigned duties and delegated tasks appropriate to individual employees to maintain performance and accommodate fluctuating workloads.
- Resolved customer and associate conflicts, complaints, and grievances by mediating conversation and consulting proper chain of command for solutions.
- Managed cash register operations and front end procedures.
- Conducted interviews, selected candidates, and supported hiring processes to maintain staffing levels.
- Performed opening and closing procedures adhering to proper guidelines.
- Aided in accounting duties such as counting tills and store safe, preparing and verifying daily deposits, and processing change orders.
Overnight Stocker
Walmart
Nampa, ID
01.2022 - 06.2023
- Stocked shelves, racks, and bins with new or over-stocked merchandise.
- Organized and maintained inventory throughout frozen, dairy, grocery, and general merchandise departments.
- Consulted and collaborated with coworkers, team leaders, and supervisors to solve problems.
- Transported pallets throughout receiving area and sales floor with pallet jacks.
- Navigated inventory system to properly and efficiently locate merchandise and update on-hand inventory.
Education
Associate of Arts - Psychology
College of Western Idaho
Nampa, ID12-2025
High School Diploma -
Idaho Virtual Academy
Meridian06-2020
Skills
- Customer Satisfaction
- Conflict Resolution and Problem Solving
- Operations Management
- Team Leadership
- Retail Merchandising
- Performance Coaching
- Organization and Adaptability
References
References available upon request.
Timeline
Overnight Stocker
Walmart
01.2022 - 06.2023
Customer Service/Selling Floor Supervisor
Burlington
09.2020 - Current
Associate of Arts - Psychology
College of Western Idaho
High School Diploma -
Idaho Virtual Academy