Beatrice Dawson
Tyler
Summary
Dedicated medical assistant with a strong background in patient care and customer service. Experienced in managing electronic health records and improving operational efficiency through effective teamwork. Eager to contribute to a compassionate healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lakeland Medical Associates
Athens, TX
04.2025 - Current
- Assisted with patient intake and information collection to ensure accurate medical records
- Scheduled appointments efficiently, improving patient flow and minimizing wait times
- Supported clinical staff by preparing examination rooms and sterilizing instruments
- Administered basic patient care tasks, enhancing overall patient experience
- Managed electronic health records system, ensuring data accuracy and compliance
- Provided education on treatment plans, fostering patient understanding and adherence
- Collaborated with healthcare team to streamline processes and improve operational efficiency
- Maintained inventory of medical supplies, ensuring availability for daily operations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service Representative
Maximus
Athens, TX
04.2022 - 02.2025
- Managed customer inquiries through phone and email, ensuring prompt resolution of issues.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Utilized CRM software to track interactions, maintaining accurate records of customer communications.
- Trained new staff on company protocols and best practices for handling customer service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Certificate - Medical Assistant
Tyler Junior College
Tyler, TX09-2022
High School Diploma -
Malakoff High School
Malakoff, TX05-2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Data entry
- Phlebotomy
- Clinical documentation
- Reliable team player
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Trustworthy companion
Certification
- CCMA - Certified Clinical Medical Assistant (NWCA -N7W8C2A4)
Timeline
Medical Assistant
Lakeland Medical Associates
04.2025 - Current
Customer Service Representative
Maximus
04.2022 - 02.2025
Certificate - Medical Assistant
Tyler Junior College
High School Diploma -
Malakoff High School