BEATRIS VALENTINO
Dundee,FL
Summary
Competent and dependable Housekeeping Manager offering 20+ years of hospitality experience and administration. Manage daily operations of the housekeeping and front desk and proven ability to handle multiple tasks and work effectively in a fast-paced environment.
Overview
30
30
years of professional experience
Work History
Housekeeping Manager
Westgate River Ranch
08.2023 - Current
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeping Manager
Caribe Cove And Bahama Bay Resorts By Vacasa
05.2015 - Current
- Direct and oversee staff of over 50 in Housekeeping Department.
- Inspects, monitors and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas assigned.
- Enforces standard procedures for the acceptance security and return on guest lost & found items.
- Provide on-going training to housekeeping staff.
- Proficient in Excel, Word and Google sheets and Docs.
- Submit invoices for processing and payment.
- Worked with front desk to respond promptly to all guest requests
Lead Front Desk Receptionist
Caribe Cove Resorts By Wyndham
02.2012 - 04.2015
- Trained new team members on company procedures, customer service and issue resolution.
- Verify reservation information, calculate room cost and other charges and take payment.
- Respond to guests requests, issues, complaints in friendly timely manner.
- Welcome guests at front desk and engaged in pleasant conversations while managing check-in or check-out process.
Table Games Dealer
Sands Hotel And Casino
03.2004 - 11.2006
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Complemented player numbers to reach minimum levels for play of different games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Enforced game rules to maintain fair paly and avoid disputes.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Table Games Dealer
Resorts Hotel And Casino
01.2000 - 02.2004
- Enforced game rules to maintain fair paly and avoid disputes.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Applied standard or special rules to games based on pre-agreed game rules.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Table Games Dealer
Showboat Hotel And Casino
02.1994 - 01.2003
- Supported promotional events by encouraging player participation in special promotions and tournaments.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Applied standard or special rules to games based on pre-agreed game rules.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Education
High School Diploma -
Buena Regional High School
Buena, NJ06.1991
Skills
- Management
- Bilingual
- Customer service
- Guest service
- Organization
- Excellent work ethic
- Responsible
- Conflict resolution
- Decision making
- Professional phone etiquette
- Multitasking and prioritizing
- Flexible and adaptable
Timeline
Housekeeping Manager
Westgate River Ranch
08.2023 - Current
Housekeeping Manager
Caribe Cove And Bahama Bay Resorts By Vacasa
05.2015 - Current
Lead Front Desk Receptionist
Caribe Cove Resorts By Wyndham
02.2012 - 04.2015
Table Games Dealer
Sands Hotel And Casino
03.2004 - 11.2006
Table Games Dealer
Resorts Hotel And Casino
01.2000 - 02.2004
Table Games Dealer
Showboat Hotel And Casino
02.1994 - 01.2003
High School Diploma -
Buena Regional High School
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